Settlement Counsellor - 2SLGBQT+ Communities

Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, August 3, 2023 - 12:00pm
Job terms: 


Job Position: Settlement Counsellor - 2SLGBQT+ Communities
Department: Newcomer Services
Status: Full-Time – 35 hours per week
Location: Mississauga, with local travel
Compensation: $25.88 per hour plus benefits

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.

Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

Under the guidance of the Manager – Settlement Programs, the incumbent will provide settlement services to newcomers with a focus on 2SLGBTQ+ communities in Peel. The incumbent shall support newcomers’ settlement needs including providing mental health support, advocacy, counselling, through appropriate workshops, and one-on-one support. This role will also support 2SLGBTQ+ capacity building in the region’s settlement services sector and greater community.

Responsibilities and Duties: (but not limited to)

* Provide information, referral, orientation and counselling services to meet the social, health and cultural needs of 2SLGBTQ+ newcomer; such as accessing healthcare, housing, education, legal and social services with a focus on building a safer space for individuals.
* Facilitate appropriate referrals and access to services in the 2SLGBTQ+ community.
* Plan and facilitate 2SLGBTQ+ educational workshops to build capacity of the sector.
* Develop and setup a safe space/drop-in center specifically designed to meet the needs of 2SLGBTQ+ persons.
* Plan and implement a variety of social activities for 2SLGBTQ+ newcomers to foster peer to peer connections and reduce isolation.
* Develop collaborative partnerships with community agencies to offer peer support volunteer training to 2SLGBTQ+ newcomers. Document needs and gaps in services for 2SLGBTQ+ newcomer communities.
* Input information into appropriate databases, document and maintain accurate and up-to-date records of service delivery and case files.
* Complete all required statistical and narrative reports.
* Participate in staff and team meetings, and professional development opportunities as required.
* Perform other duties as assigned.

Qualifications and Skills:

* We strongly encourage those with lived experience as a refugee/newcomer and a member of the 2SLGBTQ+ communities to apply.
* Post-secondary education in Social Work, Social Service Work, Sociology, Human Services, with previous work experience in settlement services and crisis counselling or relevant work and lived experience.
* Demonstrated sensitivity and sincere interest in meeting the needs of 2SLGBTQ+ newcomers
* Demonstrated experience in the client-centered case management service delivery approach.
* Solid interpersonal, problem-solving, decision-making, analytical and research skills.
* Strong attention to detail and flexible to deal with changing demands of the job.
* Ability to maintain confidential records and documentation, in addition to writing objective and descriptive contact notes.
* Demonstrated verbal & written English communication skills.
* Computer proficiency in Windows Office Suite and the internet and experience using a database system.
* Ability to work flexible hours including evening and weekends and from a variety of identified locations.
* Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service delivery.
* Valid Driver’s License with own transportation is a must.
* Successful candidates must provide a satisfactory Criminal Background Check prior to commencing employment.
* It is a condition of employment that employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis in compliance with Indus' legal obligations.

How to apply: 

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to by 12:00pm, August 3rd, 2023. Please ensure your application email has the subject heading of “Settlement Counsellor - 2SLGBQT+ Communities” - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.

Preferred contact method: