Settlement Counsellor

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, October 16, 2023 - 12:00pm
Job terms: 


Community Family Services of Ontario offers linguistically sensitive and culturally responsive counselling, family services, newcomer settlement, and disabilities and special needs services to enhance the functioning and the quality of life of individuals and families of East Asian values in Ontario.

Position Title: Settlement Counsellor
Position Type: Full-Time
Start Date: October 2023
Supervised by: Settlement Program Manager
Apply by e-mail to

Major Responsibilities

• Responsible for design, delivery, promotion, and evaluation of newcomer settlement, youth, career, and language services for the East Asian newcomer community in Ontario.
• Develop and maintain reports, proposals and statistical information
• Participate actively in external community partnership development, advocacy, networks and special project development
• Provide crisis intervention for emergency situations
• Develop, implement and follow up service plans
• Prepare accurate and complete case notes and records, correspondences, reports and other written materials
• Maintain strict confidentiality as outlined in agency privacy and confidentiality policy
• Work as a team player to jointly deliver on departmental goals under the supervision of the Settlement Program Manager and leadership of the Executive Director, in line with the overarching goals of CFSO
• Deliver client service in a professional, respectful, calm and nonjudgmental manner
• Other duties as reasonably assigned by Executive Director and Settlement Program Manager


• Graduate of a 3-year Community Service Program in a Community Service or an equivalent field
• 1 year of experience in newcomer settlement, youth, and career services. TESOL certification an asset.
• Knowledge of sensitivity and commitment to serving the Chinese community in Ontario
• Advanced supervision and service skills in newcomer settlement
• Knowledge of laws and regulations around immigration, refugee, and citizenship
• Fluency in Verbal & Written English and Chinese (Mandarin and/or Cantonese), Vietnamese an asset.
• Proficiency in MS Office software programs and usage of Internet
• Excellent communication, interpersonal, and time management skills
• Ability to work independently and as a team member
• Willingness to work days / evenings, and occasional weekends as required
• Clearance from a Vulnerable Sector Police Screening

Community Family Services of Ontario is an inclusive employer.
Accommodation is available under the Ontario Human Rights Code.

How to apply: 

Apply by e-mail to

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