Settlement Information Specialist

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Thursday, August 22, 2019 - 4:00pm
Job terms: 
Full-time contract

The Opportunity:

Centre for Skills Development (Centre) team members are supported and expected to work as part of a collaborative team, aligned with a shared goal of providing high quality service to clients, employers, the community and funders. Each team member uses strong communication skills and shares knowledge to act as a cross functional team of service delivery partners, responsible for achieving excellence in client service. All team members share responsibility and accountability for the quality of our face-to-face and virtual interactions, for the promotion of all Centre programming, for providing outreach to various locations and for supporting community engagement activities. Centre employees are flexible and adapt as needed to prioritize client service, while ensuring contract and policy compliance. Our vison of sustainable and meaningful employment for everyone is reflected in our day-to-day interactions and our willingness to step in to support each other as needed. With a strong team-based approach; developed and maintained through mutual respect, integrity, and empathy, we understand that every member of the team has an important role in ensuring all our goals are met.

The Settlement Information Specialist provides one-to-one meetings with newcomer clients to establish and support an individual’s settlement referral and action plan. As an important resource for clients, it is critical that the Settlement Information Specialist remain up-to-date on current settlement resources and community services. The Settlement Information Specialist develops and facilitates information sessions and presentations on topics related to settlement and community engagement. The Settlement Information Specialist liaises with Language Instructors, Newcomer Support Coach, and Coordinators to ensure that all services offered in the settlement services are current and appropriate to the community and for client needs.

Reports to: Settlement & Program Integration Coordinator.


  • Determine the needs of clients and the supports that are appropriate for each individual client through the use of approved assessment tools and methods
  • Assist clients with specific settlement needs to resources relating to economic, social, cultural, educational, health, recreational, and other services that contribute to the initial and on-going settlement of the client
  • Identify immediate, short, medium and long-term settlement needs (goals) of the newcomers and devise settlement plan based on the assessment and client’s needs
  • Input data into appropriate database, maintain required program records, and submit reports as requested by the Coordinator
  • Provide clients with adequate resources to aid in their transition, such as crisis intervention, referral services for counseling or referrals for translation services
  • Provide support and guidance to clients researching and completing documents such as government applications, Child Tax Benefit forms, letters of invitation, applications, and other forms and immigration documentation. Provides referrals and support for translations and interpretations as needed
  • Share information with clients about their rights and obligations
  • Support clients in coping with everyday living requirements such as housing, transportation and access to health and social services
  • Assist and provide referrals in translation services to aid with documentation pertaining to employment, education and legal matters
  • Provide clients with information and referrals to appropriate internal and external services for training and employment needs
  • Develop, update and facilitate internal and external group presentations and 1-1 orientation sessions and information sessions on various settlement related topics
  • Coach clients on topics related to community engagement, employment and training preparation, and personal well-being as it relates to their settlement goals
  • Provide non-interventional, culturally sensitive counselling and support to clients, while maintaining professional boundaries and scope of practice
  • Case conference with internal settlement team, language instructors, and other key stakeholders as needed to ensure each client’s needs are being met
  • Monitor client progress through conducting general follow up with clients to address any updates needed to their settlement plan or to provide coaching to encourage follow through on settlement plan
  • Maintain documentation, program records and client files in a confidential manner, in accordance with relevant privacy legislation, funder and Centre guidelines
  • Complete monthly narrative and statistical reporting of client services with accuracy and in a timely manner
  • Conduct internet based-research on settlement topics to client needs and personal professional knowledge
  • Seek out and participate in informal learning opportunities related to working with newcomer populations, and shares the knowledge gained with the rest of the team
  • Act as the team’s resource by staying up-to-date on trends, issues, and opportunities
  • Assist the team with community outreach efforts on an ongoing basis. Represent the team at networking events and partnership meeting tables
  • Participate in cross-departments program and projects. Participate in cross-training opportunities as needed
  • Attend and participates in staff, department, and other meetings as required
  • Work in partnership with department Coordinators and team to deliver and continuously improve ESL & Immigrant Services processes and practices
  • Meet the minimum target numbers stipulated by the funder and internal strategic goals
  • Work flexible schedule to meet with clients at different Centre sites, approved itinerant locations, and evening classes
  • Contribute to the creating and maintaining a positive and supportive work environment
  • Other job-related duties as assigned by Coordinator, Senior Coordinator and members of the Centre’s leadership team


To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the hiring Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 3+ years related experience
  • Post-secondary education in human services, social work or a related field
  • Demonstrated ability to work collaboratively with a multi-discipline team and community partners to support client and program success
  • Capable of speaking a different language, preferably Cantonese, Mandarin, Arabic or Spanish would be required
  • Current knowledge of social programs and supports and immigration regulations
  • Proficient in the use of computer programs for word processing, databases, spreadsheets, e-mail, and internet
  • Effective written and verbal communications skills
  • Strong organizational and interpersonal skills
  • Proven abilities in planning, multi-tasking and time management
  • Ability to self-start and work well independently as well as part of a team
  • Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel extensively throughout Halton, Peel and surrounding areas as required
  • Availability to work occasional evening and/or weekend shifts as required

Start Date: Immediately
End Date: March 31, 2020 (with possibility of contract extension, based on funding)
Schedule: 28 hours/week
Pay Rate: $30.71 per hour
Location: Burlington and Oakville, with travel between other sites as required

How to Apply:

Please e-mail or fax your resume and cover letter to:

Human Resources
Centre for Skills Development


Fax: 905-634-2775

Application Deadline: Thursday, August 22, 2019 by 4:00 p.m. EST

To be considered, all applications must include the job number and title in the email subject line or on the cover sheet if faxing.

Thank you to all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.

In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status.

Thank you to all those who respond to this posting. Only those selected for further screening will be contacted. No telephone call inquiries, please.