Settlement Services Coordinator (Full-time)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Wednesday, May 12, 2021 - 5:00pm
Job terms: 


The Cross-Cultural Community Services Association (TCCSA) is a not-for-profit organization that aims to assist newcomers in adapting to Canadian life in their neighbourhood and to provide support to Canadians in building a stronger community. The mission of TCCSA is to enhance the well-being and resilience of diverse communities by strengthening competencies and fostering participation through effective and professional human services.

TCCSA is seeking one full-time Settlement Services Coordinator to be responsible for the effective delivery of relevant and efficient settlement programs and services at TCCSA’s York Centre that help newcomers to successfully integrate into the Canadian society and workplace.


  • Provide leadership and effective management to a team of Settlement, Community Connections/Youth and support staff
  • Ensure the quality, effectiveness, and timeliness of programs delivered within area of responsibilities to meet the emerging needs of clients
  • Lead staff members in program development, refinement, delivery, and evaluation to meet emerging client needs for settlement and integration services, program outcomes and also contractual requirements
  • Develop and ensure the implementation of outcome measures for programs
  • Supervise program staff and manage staff performance; plan and monitor workflow and outcomes to ensure program targets are met
  • Develop and maintain service delivery partnerships with other community service providers in support of program activities and enhance capacities in meeting client needs
  • Prepare and submit timely and accurate statistical and operation status updates and various program reports to Program Director
  • Ensure collection and entry of service data into an agency database and the reporting of all relevant data into iCARE and other funder reporting systems on a regular basis
  • Recruit, train, supervise, and evaluate Settlement and Community Connections/Youth staff in York Region
  • Work closely with other Service Coordinators to ensure collaborative program delivery and enhance and service coordination
  • Develop effective and creative promotion and outreach strategies to reach clients and also promote programs and services
  • Ensure in-person and online programs and services are culturally sensitive to service recipients, and support unit goals
  • Establish and maintain excellent working relationship and communication with internal and external groups to provide service to special newcomer groups
  • Monitor day to day program budget, expenditures, purchases of York Centre and use of resources
  • Ensure compliance of policies, standards, guidelines, and quality controls set by TCCSA
  • Work in all four TCCSA locations (Downtown, Mississauga, Markham, Scarborough), and any other location as the Association expands
  • Support and participate in all agency activities, including fundraising initiatives, which may require occasional irregular hours
  • Support Senior Management in preparing funding application
  • Provides early disclosure on issues / risks to senior management as appropriate
  • Responsible for carrying out the above responsibilities and all other duties as required by TCCSA


  • University degree or equivalent in Social Sciences or a related discipline
  • Minimum of five years’ experience in settlement and/or community service is required, with at least two years in relevant management role
  • Proven abilities in program organization and community outreach
  • Demonstrated leadership skills with knowledge on motivation, team building, effective decision making, delegation, conflict management, and problem solving
  • Demonstrated skills in leadership, conflict resolution, planning, organization and time management
  • Excellent knowledge and experience in working with diverse cultural and social backgrounds of communities
  • Excellent writing skills and an ability to write for, and make content accessible to all levels of users
  • Excellent knowledge of local systems, services and resources relevant to newcomer settlement
  • Experience in developing and managing effective settlement services for newcomers, and community-based programs and activities
  • Excellent inter-personal skills, demonstrated ability to establish and maintain excellent working relationship with stakeholders
  • Proficiency in written and spoken English, as well as a second language commonly used by clientele is an asset
  • Proficiency with MS Office, Google services and social media tools that facilitate work, communication and online marketing, knowledge in graphic software is an asset
  • Ability to work effectively both independently and as part of a team
  • Ability to work flexible hours, including some evenings and weekends
  • A clear, mandatory Vulnerable Sector Screening-Police Reference Check
  • Able to travel in the GTA, has a valid Ontario Driver’s license and access to a car is an asset

Hours of Work: 37.5 hours / week (required to working irregular hours including evenings, weekends and some holidays)
Unit: Settlement
Location: TCCSA York Centre

How to apply:

Please submit application by May 12, 2021, 5:00 p.m. to:


Applicants should quote file #05-21 Settlement Services Coordinator on the application.

Thank you for all those who are interested in this position. Only selected candidates will be contacted for interview. Regrettably we cannot accept telephone inquiries.

TCCSA is an equal opportunity employer. TCCSA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.