Settlement Worker / Hybrid online LGBTQ+ Newcomer Services- (Permanent / Part Time)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, April 9, 2021 - 7:00pm
Job terms: 


Catholic Crosscultural Services - CCSCCS is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. To this end, CCS is seeking one part-time Settlement Worker to provide settlement information and referral services online & in person to LGBTQ2+ immigrants and refugees in Scarborough to aid in their settlement and integration into the community.


  • Design and develop a hybrid online-in person platform and service delivery model to provide services for LGBTQ2+ newcomers
  • Provide online & in person assessment, information and orientation
  • Use initial assessment of newcomers to develop personalized settlement plans
  • Provide case management and supportive follow-up
  • Facilitate appropriate internal/external referrals to services to meet client’s need
  • Organize, plan and facilitate online and in-person group sessions to address diverse clients’ needs
  • Develop and implement community outreach plans to promote CCS programs and services
  • Actively participate in regular team and regional meetings
  • Maintain and update all client information in the OCMS database
  • Prepare and submit timely statistical and progress reports as required
  • Meet all program goals as assigned


  • Settlement Counselling diploma or equivalent training in the human services field
  • Minimum of 2 years’ work experience working with LGBTQ+ community members in the settlement and/or community work sectors
  • Interview, assessment, analytical and problem-solving skills
  • Knowledge of community resources and services in Toronto Region
  • Experience with development of materials targeting diverse groups and in multiple formats
  • Familiarity with developing and delivering services and training in a web-based environment
  • Working knowledge of online program development, website maintenance and trouble shooting
  • Understanding of, and sensitivity to, issues affecting immigrant and refugee communities
  • Through understanding of barriers facing LGBTQ+ newcomers and families
  • Demonstrated crosscultural communication skills with clients, other agencies and the public
  • Ability to maintain excellent working relationships with community partners
  • Demonstrated ability to work productively in a team setting, and independently
  • Excellent ability to work productively in an MS Office environment
  • Excellent oral and written English skills, knowledge of a second language an asset
  • Good organizational skills, ability to multi-task while maintaining a high level of accuracy in data entry/collection and reporting
  • Able to work flexible hours, including occasional evenings and weekends if needed
  • Driver’s license and access to a vehicle is an asset

Hours: 21 hours per week, some overtime hours may be required
Salary: $30,000 - $33,000 annual salary plus benefits (after completion of the required probationary period)
Location: Toronto

How to apply:

Please submit cover letter and resume quoting file #T133 no later than 5:00 p.m. on April 9, 2021 to:


Thank you to all interested applicants; however, only those selected for an interview will be contacted.