Settlement Worker Ukrainian-Speaking

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, June 16, 2023 - 3:00pm
Job terms: 

The Parkdale Intercultural Association (PIA) is a Not-for-Profit, CRA-Registered Charitable organization established to provide settlement services to newcomer immigrants and refugees in the Parkdale community.

Job Summary:

The Settlement Worker is responsible for direct front-line settlement service delivery, assisting Ukrainian newcomers and refugees with CUAET status. The applicant will report directly to the manager of the settlement program. This is a full-time position with a contract till April 2024.


  • Provide information and support to newcomers and their families through individual assessments and organization of group sessions, support groups, or workshops on various settlement issues.
  • Organize support groups to enhance their life skills, coping mechanisms, social support, and emotional well-being.
  • Provide case management service and supportive counseling to newcomers and their families with complex needs.
  • Facilitate access to needed services and resources where language barriers exist by providing interpretation or translation.
  • Provide needs assessment, information, and orientation services to newcomers to facilitate adjustment in the community and the settlement process.
  • Information and referrals service that supports newcomers to learn about and understand Canadian systems in their settlement process.
  • Facilitate access to needed referrals and appropriate services in the community.
  • Prepare and submit accurate and timely statistical and progress reports as required; Establish and maintain excellent working relationships and communication with the settlement team, service users, and partner organizations.
  • Carry out any other duties or tasks as assigned from time to time by the manager.
  • Provide settlement service to newcomers other than the focussed CUAET status service users from Ukraine when required.


  • University or College degree in Social Services or equivalency in work and experience.
  • Experience in community outreach and counseling.
  • Strong program planning awareness and case management skills.
  • Evidence of ability to work in a multicultural, multiracial setting.
  • Excellent interpersonal skills, high motivation, initiative, and flexibility.
  • Good understanding of the multicultural and immigrant community needs within Metro Toronto and amongst Settlement agencies serving newcomers.
  • Good knowledge of community service resources, Federal and Provincial government policies, and programs for Settlement service providers.
  • Working familiarity and knowledge of database and word processing software.
  • Effective communication and interpersonal skills and teamwork.
  • Understanding of Immigration Refugees and Citizenship Canada (IRCC) policies and services, working with iCARE reporting and OCMS Database system.
  • Ukrainian speaking ability required.
  • Vulnerable Sector Screening is required.

How to apply:

Please send your cover letter and résumé to:
Parkdale Intercultural Association
1257 Queen Street West Toronto ON M6K 1L5
Attention: Tsering Norzom Thonsur, Settlement Program Manager

or by Email to:

Application Deadline: June 16, 2022 (3:00 pm)

While we'd like to thank all candidates for their interest, only those selected for an interview will be contacted. No fax or phone calls please.