Settlement Worker/Administrator (Spanish-Speaking)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Friday, October 23, 2020 - 9:30am
Job terms: 
Full-time contract

Agency Overview:

Within our own five community service locations, six Peel Living buildings, and throughout the entirety of the Town of Caledon, Caledon Community Services (CCS) is helping shape the future of a caring and engaged Caledon community. We turn 50 next year! Our programs address community needs in a uniquely challenging and increasingly diverse GTA community. CCS is home to Caledon’s only accessible transportation program, the Exchange Community Hub that includes food supports and a range of activities, the Caledon Specialist Clinic, and personal support services for seniors. We offer settlement services and language classes for newcomers and comprehensive employment services for job seekers and local businesses. We provide paid training programs for Caledon youth as well as exciting internships and volunteer opportunities. Finally, we open our doors to the community daily within our two fabulous retail shopping destinations that support all of our programs. The breadth of our services makes for compelling opportunities to attract new friends and raise support for our work. Learn more at

Position Overview:

The Settlement Worker/Administrator (Spanish Speaking) position is responsible for developing effective information and awareness programs for immigrants and refugees, closely working with the Manager and Director in the Employment & Training Division. The Settlement Worker/Administrator (Spanish Speaking) will provide service needs to immigrants and refugees in one-on-one or group-based settings. Providing needs assessments, referrals and follow-up support to clients, and information and orientation sessions to individuals and groups. The incumbent would also be expected to complete all administrative duties connected to internal data management or administrative duties for reporting etc. Collaborative work on company-wide events is also encouraged.
This position will require evening and frequent travel between service delivery offices.


Summary of Responsibilities: under the leadership of the Manager, Newcomers Services (or designate), the incumbent will:

  • Assist clients in understanding the Canadian education system and various Canadian customs
  • Collaborate with internal and external stakeholders to ensure all activities are aligned with project initiatives
  • Welcome and register new and returning participants and families to the Settlement Program, complete initial intake and needs assessments to identify client strengths and needs and make appropriate referrals
  • Develop a Settlement Plan with each client and their families and establish a supportive, ongoing relationship with clients and their support system
  • Consult, advocate and liaise with community resources and agencies to assist clients in achieving their goals. This includes providing ongoing support and referrals
  • Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual client, including the maintenance of clear and concise case notes, enter client information in system
  • Promote services widely, build partnerships with other services providers, and work to connect clients with available resources and information and the communities they live in
  • Work with service users to develop and implement support groups, life skills workshops, and leadership and empowerment programming
  • Work independently as part of a coordinated effort to prioritize tasks in a manner that meets programs needs and objectives
  • Facilitate group sessions and workshops as requested by Manager and tailor information sessions to outreach vulnerable populations such as seniors, women, youth
  • Attend and actively participates in team meetings and other client-related meetings and program meetings as required
  • Work collaboratively with other settlement workers to identify and address practical needs associated with resettlement stress. Encourage clients to access other relevant CCS programs and services available
  • Collaborate with Manager and other staff to develop promotion and outreach materials which may include flyer design and distribution
  • Act as a positive role model for clients and fellow staff through embodying the values of CCS and following all the guidelines, policies and procedures
  • Ensure all intake and settlement services tasks are completed accurately and in a timely manner, including all paperwork associated with the delivery of services
  • Other related duties connected to the overall needs of the agency


Education Required

  • Two (2) year College Diploma in community services, Business Administration or related discipline or degree in a relevant field or a combination of equivalent experience and education

Nature of Experience Required

  • Minimum 3 years’ experience working with newcomers and immigrants going through their settlement process
  • 2 years actively supporting vulnerable populations such as refugee claimants, international students, people with different status in Canada
  • Experience and/or familiarity of HARTs and iCARE
  • Preference will be given to applicants with proven working experience in Settlement and/or Employment Counselling. Community and/or adult education background may be considered.

Knowledge and Skills Required

  • Broad knowledge in community and government resources and able to work with minimum supervision
  • Sound understanding on the barriers and challenges faced by Latin American communities as well as the resources available across the Peel region
  • Extensive knowledge about the Refugee Claimant Process, Humanitarian and Compassionate Grounds, Pre-Removal Risk Assessment, Deportation, Temporary Visa Extension
  • Excellent communication skills within a culturally diverse environment
  • Excellent multi-tasking, organization skills and attention to detail required
  • Well-developed interpersonal, and relationship building skills, ability to establish rapport and excellent communication with clients, staff and volunteers form different cultural backgrounds
  • Ability to maintain positive relationships with administration, teachers, support staff and CCS colleagues is essential to program success
  • Group facilitation skills and cultural competency training
  • Passion for people and social justice. Empathy, cultural sensitivity and anti-oppression approach
  • Must be available to work evenings
  • Fluency in English and Spanish is a requirement
  • Driver’s Licence and access to a vehicle is required (travel between multiple sites)
  • Satisfactory Criminal Reference Check

Position Type: Temporary Contract, Full-Time, 35 hours per week (5 days a week – Monday to Friday)
Estimated Start Date: ASAP
Estimated Duration: Up to March 31, 2021 (possibility of extension)
Location: 18 King Street East, Bolton ON and 218 Dougall Avenue, Caledon ON (location in the Southfields Community Centre & Library)

How to apply:

Interested applicants can apply by forwarding an updated resume and cover letter please cite competition #20-34 by October 23, 2020 to:


Thank you to all applicants for their interest but will only be contacting those selected to attend an interview. CCS is an equal opportunity employer encouraging applications from qualified individuals from diverse groups including Indigenous peoples, visible minorities, persons with disabilities, persons of all sexual orientation or gender identity and other grounds identified under the Ontario Human Rights Code. CCS will provide information and/or accommodation pertaining to this job posting and/or the recruitment process in an accessible manner upon request.