Shelter Support Person (79-21)

Job city: 
Job region: 
Greater Toronto Area
Application Deadline: 
Tuesday, May 11, 2021 - 9:00am
Job terms: 
Full-time contract


COSTI is a multicultural organization providing social services, settlement, employment, and language training services. For more information about COSTI, please visit our website at

Shelter Services provide short-term accommodation and support services for vulnerable populations experiencing homelessness including but not limited to families, refugees, women fleeing domestic violence and singles. COSTI’s shelters provide clients with a pet friendly dwelling.

These are non-union contract positions scheduled to work between 14-28 hours per week.


  • Ensures house rules are observed
  • Supports the delivery of programs/orientation and services to the residents
  • Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients
  • Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly
  • Responsible for sorting and distributing mail, including contacting clients
  • Supports the smooth operation of the Centre, which includes responding to emergencies
  • De-escalates non-violent crises, e.g. client altercation, family conflicts
  • Conducts COVID screening and temperature check for clients
  • Conducts regular room checks and wellness checks
  • Provides emergency intervention in case of client illness and calls paramedics if required
  • Communicates in a timely and professional manner with the supervisor regarding any client concerns
  • Document services to clients and incident reports
  • Supports the general office duties such as answering telephones and responding to client issues
  • Provides interpretation services, as required
  • Communicates in a timely and professional manner with the hotel management regarding any client concerns


  • Community college diploma in community work/human services or equivalent
  • Minimum six (6) months fulltime work experience working in homeless shelters or respite sites
  • Excellent communication skills
  • Understanding of issues facing populations experiencing homelessness
  • Demonstrated experience responding to crises and providing supportive counselling
  • Ability to communicate in other languages is an asset
  • Ability to work independently
  • Possession of a valid Naloxone training certificate is required
  • Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months
  • Must have valid first aid/ CPR certificate

How to apply:

Qualified candidates are invited to submit their resumes and cover letters as one file.

Apply online