Sr. Program Coordinator, ESL & Immigrant Services

Job city: 
Burlington
Application Deadline: 
Tuesday, September 15, 2020 - 4:00pm
Job terms: 
Full-time

Summary:

Are you entrepreneurial, client-focused and committed to team work and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development! Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, ESL & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of Centre for Skills. For more information, visit: centreforskills.ca

The opportunity:

Centre for Skills Development (“Centre for Skills”) team members are supported and expected to work as part of a collaborative team, aligned with a shared goal of providing high quality service to clients, employers, the community and funders. Each team member uses strong communication skills and shares knowledge to act as a cross-functional team of service delivery partners, responsible for achieving excellence in client service. All team members share responsibility and accountability for the quality of our face-to-face and virtual interactions, for the promotion of all Centre for Skills programming, for providing outreach to various locations and for supporting community engagement activities. Centre for Skills’ employees are flexible and adapt as needed to prioritize client service, while ensuring contract and policy compliance. Our vison of sustainable and meaningful employment for everyone is reflected in our day-to-day interactions and our willingness to step in to support each other as needed. With a strong team-based approach – developed and maintained through mutual respect, integrity, and empathy – we understand that every member of the team has an important role in ensuring all our goals are met.

Reporting to the Operations Director, the Senior Program Coordinator is responsible for Centre for Skills’ LINC / ESL and Immigrant Services programs and services.

Responsibilities:

Program Management

  • Provide organizational/operational leadership for the Coordinator, LINC / ESL and the Coordinator, Settlement and Program Integration Coordinator in order for them to meet the business objectives of the program
  • Work with all Centre for Skills’ Coordinators to ensure integrated program delivery and wrap-around client services
  • Work with Coordinators and Financial/Program Analyst to improve program outcomes on a continuous basis
  • Work with the Financial/Program Analyst to determine metrics (goals, benchmarks, evaluation etc.) for each program area to inform the yearly business planning process
  • Oversee and advise on the direct delivery and required outcomes of all funding contracts
  • Conduct first level investigations and initiate the problem-solving process for disputes involving department staff and clients
  • Oversee staff scheduling and coverage

Capacity Building

  • Work with the Financial/Program Analyst to monitor ministry websites and adopt a proactive approach to facilitating program and/or policy changes as programs and services evolve or grow in scope and accountability
  • Research and develop project ideas to address local labour market trends and existing gaps in service
  • Support and participate in identifying opportunities and work with staff for the integration of Literacy, LINC / ESL, Immigrant Services, Employment Services and Skilled Trades
  • Work with the ES / Skilled Trades Senior Coordinator and the entire Coordinators team towards program and service integration across all Centre for Skills programs
  • Develop, plan and/or facilitate professional development activities for program staff

Communication & Internal Customer Service

  • Manage and be actively involved with the coaching, mentoring, career development, training, and performance management of the program coordinators
  • Facilitate regular team meetings
  • Facilitate and provide updates at monthly coordinator meetings
  • Support/enforce corporate initiatives including adherence to communication protocols by ensuring staff are informed and trained
  • Work with HR to recruit, supervise, and conduct performance reviews of staff
  • Promote and monitor ongoing professional development for staff through performance reviews and organized PD opportunities
  • Work with Controller and Financial/Program Analyst to monitor budgets on an on-going basis and provide direction and guidance to Coordinators
  • Assist with marketing and outreach plans for the promotion of Centre for Skills’ programs

External Involvement

  • Participate/take the lead when appropriate with Local Boards, key partners and professional associations to identify labour market trends and strategically seek funding opportunities to create future programs
  • Attend community and other related events as required, and participate in initiatives related to improving newcomer services in the Halton and Peel communities
  • Participate in external panels, meetings, committee work and continuous improvement projects
  • Provide relevant information regarding Centre for Skills’ newcomer services in order to increase awareness and ultimately grow the number of clients accessing our services and programs
  • Liaise with local agencies to increase awareness of Centre for Skills newcomer programs within the community
  • Develop partnership opportunities in order to promote Centre for Skills services in the community and to collect information and resources for current clients of Centre for Skills
  • Represent Centre for Skills and EIS on community groups and at local networking events with clients, potential clients and community partners

Qualifications:

What you need to bring to this job:

  • To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period as agreed upon, in writing, with the hiring Manager. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements:

  • Degree in Business Administration/Adult Education or a relevant field
  • TESL certification and/or prior experience managing LINC/ESL and/or Settlement programs
  • Post-secondary degree/diploma in Project Management / Leadership / Business Administration an asset

Work Experience Requirements:

  • Minimum of 5 years working in government funded programs and services
  • 3 years of supervisory experience in an adult education, project management role

Technical Requirements:

  • Software: Word, Excel, Outlook, PowerPoint, program specific software (iCARE and HARTS reporting is an asset). Intermediate level with current computer systems and MS Office software, including creating MS Excel spreadsheet reports, inputting data into and creating reports using online databases.

Other Job Requirements:

  • Experience working both front line and in a supervisory/leadership capacity within an employment services/skilled trades/immigrant services setting
  • Demonstrated leadership skills with the ability to motivate a diverse team towards achievement of challenging targets and high quality standards
  • Highly effective project management, organizational and time management skills
  • Proven ability to work in a fast-paced environment and handle multiple priorities on an on-going basis
  • Broad based knowledge of community services relating to employment, labour market information/resources and job search
  • Well-developed relationship-building skills and ability to develop rapport and communicate effectively with partners, clients, members of the general public and internal staff
  • Manage and be actively involved with the coaching, mentoring, career development, training, and performance management of the team
  • Able to provide excellent internal customer service with a professional demeanor at all times
  • Results oriented and self-motivated; take pride and initiative in work to ensure a high standard of service delivery
  • Experience and a strong comfort level working with an outcomes-based service delivery model
  • Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel throughout Halton and Peel regions as required

Start Date: September 2020
Schedule: 35 hours/week

Pay Rate: TBD in line with knowledge, skills, & experience
Locations: Virtual / On Site in Burlington & Milton (with travel between all EIS sites as required)

How to apply:

Please e-mail your resume and cover letter by Tuesday, September 15, 2020, before 4:00 p.m. EST to:

Human Resources Centre for Skills Development

E-mail: resumes@centreforskills.ca

To be considered, all applications must include the job number 330 and title "Senior Program Coordinator, ESL & Immigrant Services" in the email subject line.

Thank you to all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required. In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status. For candidates with disabilities requiring an accommodation, you may contact resumes@centreforskills.ca.

Thank you to all applicants for their interest. Only selected candidates will be contacted for an interview. Regrettably we cannot accept telephone inquiries.