Supervisor, Addictions Program

Job city: 
Peel region
Job region: 
Greater Toronto Area
Application Deadline: 
Monday, May 15, 2023 - 11:45pm
Job terms: 


Job Title:
Supervisor, Addictions Program
Job Posting #SUPV-ADD-004/2023-24

Date Posted: May 1, 2023
Date Closing: May 15, 2023

Reports to:
Director of Operations

Position Type: Full-Time

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer community-based, not-for-profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 32 years by providing services in addictions, mental health, geriatric, health promotion, domestic violence, parenting, settlement and services for women, children and youth. PCHS has several research studies to its credit and is recognized as an innovative organization for community development and its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada. PCHS is a 2SLGBTQ-sensitive organization.

About Program:

The Sahara Addictions Program at PCHS strives to empower clients and their families through a guided journey to recover from substance use behaviours and related concerns by using a culturally and linguistically appropriate holistic treatment approach. The program provides supportive counselling, case management and group program services to individuals and family members. Our mission is to use holistic and culturally relevant approaches to support and empower clients and their families dealing with substance use issues to help lead a life of respect and dignity as equal members of society. The Addictions Program accepts referrals from hospitals, community organizations, probation officers, health practitioners, families, friends, or self-referrals. The program serves clients 16 years and above identified with substance use/abuse, alcohol and drug addiction and concurrent disorder concerns. Clients do not need a formal diagnosis for admission into the program.

About Position:

This position provides clinical and operational supervision to the Addictions program. The Supervisor position would involve using specific research-based clinical practices and protocols emphasizing a holistic and family-centred approach. The successful candidate will provide orientation and training, monitor clinical work performance, and develop and oversee processes to assure that assessments and care plans are reviewed and updated at appropriate intervals. The Supervisor will mentor, train and create a team atmosphere committed to providing the highest standard of excellence and compassionate care. The Supervisor will also be responsible for team development, quality assurance, and maintaining high-quality program management information. This role involves supervision and coaching related to addiction and mental health screening and assessment, best practice approaches and interventions (e.g. CBT, DBT etc.). The Supervisor Addictions program is also a vital Management team member and contributes to the planning, implementation and evaluation of programs and services.

Qualifications and Skills:

• University degree in human services or related field or an acceptable combination of equivalent education and experience.
• Registeration with a recognized college or professional regulatory body is preferred.
• Minimum 5-7 years experience working in a related position preferred, ideally in a community-based setting.
• Advance addictions interventions skills, including counselling/therapy, crisis intervention, advocacy, mediation, and conflict resolution.
• Demonstrates experience leading and developing high-performing teams.
• Minimum 5 years’ extensive clinical experience in the treatment of Addiction, Mental Health and Concurrent Disorders.
• Familiarity with provincial and federal legislations and salient publications on Addiction and Mental health.
• Knowledge of the issues affecting individuals, families, caregivers and communities (e.g., poverty, unemployment, stigma, isolation).
• Demonstrates clinical and administrative leadership skills.
• Demonstrates knowledge of the needs of persons with addiction, mental health and concurrent disorders living in the community.
• Knowledge of community services and the ability to foster effective service linkages and partnerships.
• Proficient in Microsoft Office, Excel and relevant electronic client record systems.
• Experience in the documentation on Catalyst and CRMS database is an asset
• Familiarity with a variety of health assessment tools is an asset.
• Demonstrates an understanding of the South Asian culture.
• Knowledge of and proficiency in bio-psycho-social counselling techniques.
• Experience in program development, implementation, monitoring and evaluation.
• Demonstrates understanding of the concepts of client-centred service delivery, confidentiality, and creating a safe space for implementing the Integrated Holistic Service Delivery Model.
• Familiarity with Cloud technology and SharePoint will be an asset.
• Strong interpersonal skills, be able to work independently and within a team environment.
• Strong verbal and written communication skills, including presentation skills and the ability to communicate information to a variety of stakeholders effectively
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Ability to hire, train, supervise and retain qualified staff.
• Ability to work with an interdisciplinary environment.
• Ability to work with agencies, hospitals and the broader community.
• Consistent commitment to professional development
• Excellent organizational and problem-solving skills
• Familiarity with the Commission of Accreditation Rehabilitation Facilities (CARF) International standards is an asset


• Knowledge of Punjabi, Hindi and Urdu languages is preferred
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Valid driver's license, access to a vehicle with valid insurance
• Current CPR and First-Aid certification
• Vaccines (COVID-19 and others) are a job requirement unless you have an exemption on a medical ground under the Ontario Human Rights Code.

Responsibilities and Duties: (but not limited to)

• Provide orientation and training to all new staff and ensure that documentation of this activity is completed.
• Assign cases to clinical staff and assure staff coverage across the program components.
• Strengthen Addictions case management programs and collaborate them with group programs, as required.
• Maintain monthly statistical reports and coordinate with program team to meet deliverables.
• Provide ongoing supervision to program staff and be available for case consultations as needed.
• Conduct supervision meetings with each program staff which must be documented.
• Conduct monthly team meetings with program team.
• Ensure staff compliance in digital health and standardized tools, projects and committees.
• Assist with problem-solving, care-plan/ treatment planning, crisis intervention and mediation with client complaints.
• Conduct quarterly record management reviews with clinical staff to ensure quality assurance throughout the programs.
• Complete yearly written performance evaluations, establish measurable goals, take corrective action as needed and provide performance feedback to program staff.
• Evaluate the training needs of each program staff.
• Approve staff leaves
• Responsible for program strengthening, restructuring and ensuring that program comply with the CARF Accreditation requirements.
• Commits to the provision of services related to health equity principles.
• Represent PCHS at external partnership meetings, networks, conferences and forums; as required.
• Oversee the planning and organizing of PCHS' program related events
• Perform other duties as assigned

Organizational Responsibilities:

• Actively contribute to the mission, vision and values of PCHS.
• Follow the organizational Code of Ethics and professional standards of certification and position in the organization
• Adhere to the policies and procedures of program(s) and organization.
• Perform the duties outlined in this job description.
• Contribute in a positive way to the overall success of the program and organization.
• Participate in the establishment of program goals and objectives and set service priorities based on it.
• Demonstrate a positive and professional attitude when representing the organization in the community.
• Actively encourage the involvement and empowerment of clients/ survivors.
• To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA).

Hours: Full-time, 37.5 hours per week
(Some evenings and weekends work is required)

Position to commence: May 2023

How to apply: 

Please submit your resume by May 15, 2023 to the Hiring Committee at

Please add Job Posting #SUPV-ADD-004/2023-24 to the email subject line and cover letter.

PCHS offers an attractive and rewarding work environment. We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at