Wellness Navigators –Arabic, Cantonese/Mandarin and Spanish speaking

Job city: 
Niagara Region
Job region: 
Central West Ontario
Application Deadline: 
Friday, August 26, 2022 - 4:00pm
Job terms: 
Full-time contract


Wellness Navigators –Arabic, Cantonese/Mandarin and Spanish speaking
Location YMCA Employment & Newcomer Services
Pay $21.63/ hour plus YMCA Membership Benefits
Employment Type Full time including days, evenings and weekends

Placement Date
Contract Immediately
Till March 2023 with the possibility of extension

Why Work for the YMCA?

As a charitable organization, the YMCA of Niagara aspires to be a great workplace, committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. Guided by our shared values – caring, health, honesty, inclusiveness, respect, and responsibility - the YMCA provides our employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through growth opportunities and great benefits, and the knowledge that their day-to-day actions have a positive impact on the health and wellbeing of the people of Niagara.


The Wellness Navigators will work in partnership with Mental Health agencies within the Niagara Region. The Wellness Navigator will be assisting mental health/wellness support agencies and settlement agencies to provide direct support and assistance to newcomer families. Wellness Navigator - will act as the liaison between newcomer clients and available supports within the community to help address the existing gap for clients faced with language, social, cultural and physical barriers. They will facilitate access to care and resources and provide interpretation as required. Working alongside urgent response teams to assist newcomers during sensitive times. They will also conduct workshops focusing on educating newcomers about first responder and their support systems (CMHA/Victim Services, etc)


• Promote healthy mental health for newcomer families in the community
• Fostering achievement by providing information and referral services to newly arrived families that are in need of wellness supports including those for physical, behavioural and mental health
• Provide supports to create a culturally inclusive environment and build relationships within the programs available in the community to address specific wellness needs.
• Work alongside the designated SWIS worker working with the student and family.
• Support with interpretation services to remove barriers to accessing Wellness supports.
• Provide information to newcomer families about social service supports available to them and their children that enhance the settlement process when Wellness is not in balance. This includes accessing mental health services.
• Facilitate access to services and resources where there are barriers due to language, gender, age, culture and race.
• Promote culturally sensitive links between community wellness support agencies and the newcomer families.
• Maintain up to date client files and statistical information and ensure the confidentiality of client information.
• Complete reporting in iCARE (government case management system) and assist leadership in preparation of narrative reports as required by contribution agreements.
• Conduct group sessions to community organizations supporting students/families.
• Other duties as required


• University degree or college diploma in social sciences
• Must be fluent in English (reading, speaking, and writing)
• Must be fluent in a second language as defined by the contract (reading, speaking, and writing)
• Minimum two years’ experience providing settlement counseling and/or social services work within or outside Canada
• Extensive knowledge of community resources
• Good interpersonal presentation and organizational skills
• Must have valid driver’s license and a vehicle, as travel around Niagara area is a requirement or the role
• A clear and satisfactory criminal reference check inclusive of the vulnerable sector search (CRCVSS) issued for the YMCA of Niagara
• Successful applicants will be required to adhere to the YMCA of Niagara COVID-19 Vaccination Policy


Child and Youth Focused
Commits to assisting growth and development among children and youth

Appreciates that people with different opinions, backgrounds and characteristics bring a richness to the YMCA

Demonstrates responsible behavior at all times and maintains high ethical standards.

Self Management
Works independently with minimal supervision. Accomplishes critical tasks despite organizational obstacles, time pressures, role ambiguity, or limited resources.

Sense of Community
Demonstrates an awareness and understanding of community and responds to identified needs

How to apply:

Interested applicants are invited to submit a cover letter and resume by 4pm on August 26, 2022 to yjobs@niagara.ymca.ca.

NOTE: This process may also establish a pool of candidates used to fill similar vacancies (temporary, contract and permanent) within YMCA Employment Services over the next 6 months.

Internal applicates are encouraged to notify their supervisor before applying.

All applicants are thanked for their interest. Only those applicants being considered for an interview will be contacted by email. Please note that interviews may take place virtually due to COVID-19. In-person interviews will adhere to physical distancing guidelines.

Accessibility accommodations and materials in alternate formats for individuals with disabilities can be arranged upon request.

For more information on other opportunities at the YMCA of Niagara please visit: ymcaofniagara.org

How to apply: 
Preferred contact method: