Youth Services Coordinator (Program Lead-PL)

Job city: 
St. Catharines, ON
Job region: 
Application Deadline: 
Sunday, January 8, 2023 - 4:00pm
Job terms: 

Position Summary:

  • Reporting to the Executive Director, the Program Lead is responsible for creating a comprehensive program and for creating and engaging in partnerships and outreach across the region
  • Demonstrate transformational leadership; leading a team of professionals by modelling the way to goal attainment, inspiring a shared vision and enabling members to act.
  • Perform duties as a self-directed customer service ambassador who is assertive, motivated, detailed and creative; ability to anticipate needs and initiate appropriate action.
  • Monitor the delivery of core case managed services to ensure quality of service provided, the needs of clients are being met in a timely and professional manner, and stakeholder compliance.
  • Assessment - determine the need for expanded/additional settlement, ESL, employment and community engagement services (as required), identify emerging issues and best practices to be shared internally and with stakeholders; provide recommendations to improve existing programming.
  • Administration - prepare and submit progress and summary reports for the Executive Director. Maintain and report statistics for reporting in compliance with internal, departmental and stakeholder agreements.
  • Manage program budget(s) and prepare financial reports, according to internal and stakeholder requirements.
  • Organize and participate in events that promote social interaction between newcomers and members of the community, while delivering public education opportunities.
  • Ensure that all program documentation is completed and processed accurately, meeting stakeholder requirements and within established timeframes. All records are to be maintained in a safe and confidential manner, this includes electronic database records.
  • Cultivate and maintain strong community relationships and partnerships in order to effectively meet the needs of clients.
  • Provide supervision to the team, conduct team meetings and manage any challenges within the team/program.
  • Participate in the development and writing of grant proposals in support of the work of the team and organization as required or requested.
  • Maintain ongoing communication with the Executive Director on the status of the program, clients and outcomes and provide timely reports on any management and contract compliance issues.
  • Participate on the NFAMC Leadership Team and liaise with other Program Leads to ensure efficient collaboration with all departments in the delivery of quality services.
  • Prepare information for release on social media platforms.
  • Any other duties as assigned by the Executive Director

Education/ Training / Professional Development:

  • Post-secondary education completion, with a focus in Human or Health Services: Social Work/Services, Social Justice and Equity, Psychology, Sociology, Community Mental Health Worker or an acceptable equivalent.
  • Please list in your application the training (or comparable) you have completed from this list:

    • Conflict Resolution, Prevention and Management of Aggressive Behaviour, Mental Health First Aid, Suicide Intervention, Motivational Counselling, Crisis Prevention and De-escalation, Non-Violent Crisis Intervention, Anti-Racism and Anti-Oppression Capacity Building, Building Inclusive Communities, LGBTQ2S+ Cultural Competency, Immigrant and Refugee Mental Health, Trauma Informed Care Practice, and Emergency First Aid & CPR.

    Experience and Knowledge

    • Understand how to apply the strategic directions, outcomes measurement and case management frameworks of the organization to service delivery systems and developing processes to reach and maintain goals/targets.
    • Experience managing people, gained from a minimum of three years of experience in a front-line client-first, supervisory role, managing client data and creating processes for effective client relations.
    • Leadership competencies required are: analytical thinking, action management, developing others, team leadership, effective interactive communication, and intercultural and diversity proficiency.
    • Experience with high-level program planning and managing communication with stakeholders; skilled in grant writing is desired.
    • Excellent written and verbal communication skills; strong ability to remain calm and diplomatic, especially in high stress situations. Intuitive ability to assess a situation, ask key questions to elicit essential information during service requests.
    • In addition to fluency in English, we are seeking an individual who is also fluent in a language deemed “in demand” (Arabic, Spanish, Pashto, Dari, or Farsi preferred).
    • Skilled in research, creating content and providing information to and with others.
    • Strong understanding of cultural responsiveness, AOP/anti-racist approach, empowerment-oriented practice, client-centred approach, trauma and violence-informed care.
    • Ability to work effectively in a wide range of settings with individuals from diverse backgrounds.
    • Proven interpersonal and functional leadership abilities with the ability to anticipate change and positively influence others in responding to change.
    • Advanced knowledge and focus on developing exceptional operational standards including the development and analysis of metrics, KPI's, reporting requirements and appropriate controls, combined with the ability to build, develop and deliver a strong consistent level of customer service.
    • Advanced strategic thinking skills coupled with well-developed planning, research, analytical, and conflict resolution skills.
    • Highly developed sense of discretion, judgement and political acumen to deal with sensitive and confidential matters and build collaborative relationships with many internal and external partners.
    • Advanced computer skills, utilizing all Microsoft Office applications, Google Workspace and skilled in presenting information on virtual platforms such as Zoom, Google Meet and more. Experience with databases is required; experience using iCARE or OCMS is an asset.

    How to apply:

    The deadline to apply is January 08, 2023 by 4:00 p.m.

    Apply ONLY by email to: Hiring Team,, quoting Youth Services Coordinator (Program Lead) in the subject line of your email.

    Please detail in your cover letter and resume how your experience, education, professional development and career goals align with this position. We anticipate Interviews for selected candidates will take place during the week of January 16, 2023, with the position start date being January 30, 2023.

    We thank all applicants in advance for their time invested in applying and their interest in our organization. Late resumes will not be considered. No phone calls, emails or in-person visits regarding this position will be accepted. Only those candidates being considered will be contacted.

    Preferred contact method: