Summary:
Coordinates and oversees the operations and functions of the settlement program, with strategic focus on team synergy, program life cycles, key KPI’s, targets and the evaluation of provision of services in a coordinated, seamless and integrated manner.
Willingly cooperates and works collaboratively with others to accomplish stated objectives. Using a variety of communication styles and strategies fosters open communications and exchange of information and discussion on an ongoing basis. Demonstrates resourcefulness to enhance services and program delivery offers constructive solutions to advance the quality of service and program.
Strong preference will be given to candidates who can demonstrate proven experiences in understanding and delivering service important to the newcomer and the LD community.
Responsibilities:
- Provides ongoing coordination and leadership of all aspects of programming, including integration and coordination of related program components
- Ensure strategies are developed and implemented to promote program accessibility
- Responsible for the coordination and supervision of program staff
- Provides case management coordination when needed
- Meets with program participants to support program components: intake, needs assessment and referral, information and orientation, community connections
- Leads knowledge sharing among program team members, contributes regularly to case conferencing and best practice in program delivery
- Coordinates development of program/curriculum calendar
- Oversees client intake, recruitment and orientation sessions
- Supervises filing and performs internal file audit for proper retention and confidentiality of participant data
- Prepares reports and finical claims
- Conducts surveys and monitors with feedback implementation
- Monitors outcomes and success rates to ensure compliance with contribution agreements
- Coordinates and participates in the outreach initiatives for target groups
- Works with a variety of institutions from private and non for profit sectors to ensure support from the community to address newcomer client needs
- Monitors overall program expenditures within the allocated budget
- Other program & operational duties as assigned, including effective financial monitoring, site coordination & the usage of space
Other duties:
- Coordinates information, activities and linkages with other LDATD programs
- Facilitate constructive and culturally sensitive communication between LDATD staff and newcomer clients
- Informs LDATD administration and colleagues about emerging settlement related issues, including a profile of the community
- Attends staff meetings and participates in reporting and decision-making as required
Qualifications:
- Demonstrated knowledge of issues affecting newcomers
- Experience and demonstrated ability to work in collaboration with (diverse group of stakeholders) a broad range of stakeholders and demonstrated awareness of cultural diversity, settlement and integration issues pertaining to newcomers to Canada is essential
- Understanding Learning Disabilities (LDs) and Attention Deficit Hyperactivity Disorder (AD(H)D), barriers individuals face in everyday life and integration, services that are available to assist integration and accommodation.
- Understands the core needs, issues and challenges of vulnerable groups of the society and diverse population, and therefore have sensibility to, and awareness of cultural, racial and socio-economic diversity within the community to competently and effectively work with people from a broad range of ethnic, racial and cultural backgrounds
- University Degree or College Diploma in Humanities, Social Sciences, Immigration, Business or any related fields with an interest in community development / promotions / marketing / business development
- Minimum five years of progressive experience in program coordination and delivery, service model development including relative research, planning, deployment and supervision
- Demonstrated technical knowledge and practical experience in all aspects of settlement
- Experience with iCARE
- Must have experience in the delivery and/or coordination settlement, language, employment, entrepreneurship and other community services programs
- Experience in monitoring program expenditures, budget and contract administration
- Experience in marketing and promotion, community outreach and service network development
- Knowledgeable in project and program coordination
- Excellent interpersonal skills, team work, practice patience, tact and diplomacy, and demonstrated listening ability
- Demonstrated creativity and problem-solving, ability to implement curriculum
- Experience in policy and protocols development
- Ability to work both as a team player and independently, and on a flexible schedule
- Flexibility with hours and location of work (may work occasional weekends and evenings)
- Use of a reliable vehicle for travel within GTA is an asset
This is a part-time renewable contract position, 20 hours per week.
Start Date: 03 April 2017
How to apply:
Please submit your resume with cover letter, quoting “Employment2017(3)” in the subject line to:
E-mail: employability@ldatd.on.ca
The Agency conducts continuous interviews (telephone screening and personal interviews) and will hire the first suitable candidate. No phone calls, please. Only those candidates selected for interviews will be conducted.