Content Developer

Deadline date: 
Monday, December 7, 2020 - 5:00pm
Fixed date
RFP status: 

OCASI The Ontario Council of Agencies Serving Immigrants Request for Proposals for Content Developer To Develop a Curriculum for OCASI’s Training for Employment Support Services (TESS).

Deadline for Receipt of Submissions: Monday, December 7th, 2020, by 5:00 p.m.

OCASI invites qualified individuals/organizations to submit a proposal for a contract to update and deliver the content for our Training for Employment Support Services self-directed online course and associated guidebook in English and French.

Organization Profile

OCASI was formed in 1978 to act as a collective voice for immigrant-serving agencies and to coordinate responses to shared needs and concerns. Its membership comprises more than 220 community-based organizations in the province of Ontario.

Project Overview

This work is a part of OCASI’s Professional Development and Training program, which provides professional development resources and opportunities to the settlement sector in Ontario. The Professional Development and Training program is funded by Immigration, Refugees, and Citizenship Canada (IRCC). Since 2017, OCASI has led the “Training for Employment Support Services (TESS)” online course. The course and guidebook were revised in 2017. The existing online course includes 5 modules covering the following topics:

  • Module 1: The Information and Referral Process
  • Module 2: Immigration Transition Process and Needs Assessment
  • Module 3: Barriers to Employment
  • Module 4: Barriers to Employment and Possible Referral Sources - Part A
  • Module 5: Barriers to Employment and Possible Referral Sources - Part B

The purpose of this RFP is to update the content for the 5-module training course and guidebook for service providers in the social services sector, specifically those who work with immigrants, refugees, non-status individuals in providing training and employment supports. The updated content must reflect legislative, social, political, and economic changes since 2017 which impact the lives of newcomers and the service providers who support them.

We envision the training will cover the following topics:

  1. Introduction: a. Definitions, Framework of Analysis (Anti-Racism & Anti-Oppression) b. Effective Employment Support Service Programming & OCASI’s Inclusion Model
  2. Intersectionality of race, gender, sexual orientation & gender identity, ability, immigration status in access to employment and training, as well as issues and challenges experienced by newcomer groups
  3. Gender Equity, Pay Equity, Employment Equity, Living Wage and Decent Work Campaigns
  4. Legislative and Systemic changes in employment supports and services
  5. Education, Employment, and Labour Market trends, including promising practices in providing employment support services for newcomer groups and how to put them into practice

The curriculum will be converted to a self-directed e-learning course with interactive activities, quizzes, and case studies, allowing students to study at their own pace.

Scope of the Project

The contractor will:

  • Conduct Needs Assessment in both English and French - the specific training needs of the settlement workers will be identified using surveys, interviews, and focus groups. There will be 3-5 interviews with experts on employment issues in the immigrant and refugee serving sector. There will also be 1-2 focus groups with frontline service providers. The needs assessment should cover:
    • Changes at the legislative and policy level that impact the settlement and integration journey of newcomers, including refugees, non-status, and other newcomers with precarious immigration status.
    • Emerging and innovative practices amongst service providers to address systemic challenges faced by newcomers and respond to emerging trends in the labour market.
    • Social, economic, and cultural shifts within Ontario that impact newcomer employment and their ability to integrate and participate meaningfully in their communities.
  • Develop the TESS self-directed online training curriculum in English and French - based on the result of the need assessment. This will include an overall learning objective for the whole series as well as learning objectives for each of the 5 modules. Develop scenarios, discussion questions, and assignments the self-directed e-courses.
  • The contractor will also work collaboratively with OCASI’s Project Advisory Group and OCASI Staff to develop the content of the training. Feedback will be solicited from the Advisory Group at various stages of the process and incorporated into the needs assessment and content design.
  • Working in collaboration with the project staff, develop pre and post-assessment tools to allow participants to gauge their own learning needs and progress throughout selfdirected learning.
  • Modify and update course content after the pilot training.
  • In collaboration with OCASI staff support the design of the online curriculum.


  • Request for Proposals Issued - Friday November 13th, 2020
  • Submissions Due - Monday, December 7th, 2020
  • Agreement Signed - December 21, 2020
  • Work Completion - March 20th, 2021


A total budget will not exceed CAD $30,000.00 (which includes HST and other costs)

Selection Criteria

  • Experience and expertise in curriculum development and/or instructional design
  • Experience and expertise in online and/or distance learning, involving the use of pedagogical methods
  • Familiar with the issues faced by newcomers in Ontario, from an intersectional perspective
  • An understanding of adult education learning principles, with proven abilities, to integrate an anti-racist and anti-oppressive framework
  • Knowledge of the immigrant and refugee-serving sector in the Province of Ontario
  • Experience related to applied research and needs assessments within community-based and/or government-funded projects
  • Experience with collaborative design and community-based research methodologies is considered an asset
  • Project management skills, as evidenced through successful, on-time/on-budget completion of comparable projects
  • Application’s history and track record managing assignments of a similar size and scope
  • Level of understanding of the assignment overall and completeness of proposed plan and vision for the project
  • Extent to which the proposed methodology, work-plan, and deliverables reflect the purpose and scope of the project
  • Consistency between proposed work-plan, timeframe, and budget
  • Experience and qualifications of consultant(s)
  • Consultant(s) can have a bilingual member on their team or work with a subcontractor(s) to support the French component of the project.


The proposal should not exceed 6 pages and should include a résumé that outlines relevant qualifications and professional experiences. In addition, the proposal should include but not limited to the following:

  • Overview of the applicant’s understanding of the scope and requirements of the project
  • A work plan that takes into account the deliverables and implementation timelines
  • A brief description of how the applicant plans to work with the OCASI staff and the project advisory committee
  • Examples of prior work similar to this type of project
  • 2 References directly related to comparable projects

Please submit your applications by December 7th, 2020, at 5:00 p.m. to:

OCASI Hiring Committee – TESS RFP


Thank you to all applications however only shortlisted individuals/organizations will be contacted.