IT Trainer to train PMC staff for effective use of computer software tools to enhance virtual services

Organization name: 
Peel Multicultural Council
Deadline date: 
Friday, July 23, 2021 - 5:00pm
Fixed date
RFP status: 

Project Scope:

PMC has provided laptops to every staff member of PMC along with the necessary software to provide services from their homes. These adjustments were made quickly and put in place before March 31, 2020. Due to COVID-19, PMC staff has been forced to help their clients by working from home. This is something for which PMC was not prepared; however, through diligent use of resources and the active contribution of its staff, PMC has created a service delivery model that is working for the benefit of its clients, who primarily belong to vulnerable populations i.e. newcomers and racial minorities.

Since March 2020, PMC has been offering its services virtually and has noticed the additional need for investment in technology training and equipment to improve service delivery and overcome technological barriers. This investment is necessary to address COVID-19 and post COVID-19 service delivery, as we will be moving from virtual services to somewhat of a hybrid of virtual and in-person services from 2020-21 to 2021-22 and beyond. PMC has determined to improve its digital service capabilities; therefore, it needs to enhance the skills of its staff. The objective of the staff training is to enhance the use of platforms for more efficient service delivery and content creation: Staff will be provided training to enhance their digital literacy and use of various virtual platforms. To improve contents and presentations, staff will be provided training in Microsoft Office suite, especially Publisher, Excel and PowerPoint.


Series of training workshops for enhancing skills in the use of following for 30 plus staff:

  1. Microsoft Office, especially Publisher, Excel and PowerPoint to enhance quality contents and their presentations, handouts and other publications provided to PMC clients.
  2. Ability to use different virtual platforms and maximize their utility and effectiveness in classroom, small meetings, large meetings and one-on-one counseling.

PMC is proposing IT Training session for its staff in order to enhance their skills to improve virtual services offered by PMC. Each training session will be 2 hours long. Follow-up training and evaluation to measure the training effectiveness, retention and use by staff will occur 4 months after the initial training.

The IT Trainer will conduct 42 Training Sessions consisting of 84 training hours, with a maximum of 15 participants per session. PMC expects 30 staff to be trained in effective use of computer technology and provision of virtual services.

The IT Trainer will also produce a training plan and a take-away training manual for the staff of PMC, which will contain step by step instructions on using the learnt skills and tools enabling PMC staff to deliver virtual services more effectively

The IT Trainer will provide the training in 2 phases:

  • Phase 1: Initial Training session of Publisher, Excel, PowerPoint and effective use of virtual platforms.
  • Phase 2: Follow-up training and evaluation.


The IT Trainer should have relevant education and experience of developing and delivering MS suite training workshops for non –profit or public sector organizations.

Project Time Line

August 15, 2021 to March 31, 2022


PMC gratefully acknowledges the financial support of the Ontario Trillium Foundation for funding this project.

RFP Requirements

The PMC requests proposals of no more than five pages in length that describe your experience in the delivery of similar projects, your proposed process and a proposed budget for these services. Please provide a budget that includes the number of estimated hours, billing rate, estimated out-of-pocket costs, and three references detailing their names and contact information – preferably for which you have provided services in the last 5 years.

How to Apply:

Completed proposals must be submitted electronically in MS Word or PDF Format to:

Naveed Chaudhry

PMC Executive Director

Please reference: Staff Training

Proposals must be received by the PMC by 5:00 p.m. on July 23, 2021.

Contact method: 
Contact name: 
Naveed Chaudhry