Program Coordinator, Asylum Claimant Response

Position Title: Program Coordinator, Asylum Claimant Response (ACR)

Organization Structure: Reports to Programs Manager

Job Classification: Coordinator

Job Status: Month-to-Month Contract (3 month minimum anticipated with possible month-to-month extension)

Location: Peel Region

Number of Positions: 1

Wage: $32.00/hour for 40 hours/week 

This is NOT a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Responsibilities

• Working onsite at hotels in Peel Region, supervising and coordinating the Asylum Claimant Response (ACR) team
• Assist in the hiring and training of contract staff
• Participate in network meetings with government departments, community organizations, and other service providers
• Coordinate with community partners utilizing existing partnerships and establish new connections with local service providers to effectively respond to refugees' needs
• Contribute to the development of organizational frameworks in the following areas: standardize program outcomes, deliver quality and timely program outputs, and research immigration trends and gaps
• Monitor, collect, review, and prepare statistical and narrative reports ensuring accuracy through relevant databases and sources
• Supervise administrative procedures to meet program objectives, HR policies, and any other relevant agreements
• Ensure that staff follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure quality of service is maintained
• Coach, motivate, and supervise staff performance 
• Facilitate regular staff meetings as needed
• Prepare funding proposals as directed by the Programs Manager
• Other duties as assigned

Competencies

Planning & Organizing/Time Management

Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions effectively and responsibly, well-being, and time to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging, and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce the performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

• University degree in Social Work, Management, Psychology, Adult Education, Counselling, or the equivalent combination of education and work experience
• Certificate in project management or PMP designation would be an asset
• Excellent communication and interpersonal skills
• At least three years' of supervisory experience
• Second language is an asset (French, Arabic, Swahili, Farsi, Dari/Pashto, Spanish, or Portuguese)
• Strong knowledge of the social and community services sector, settlement and/or resettlement programs
• Proven management experience with demonstrated capacity to manage a small team in a high performance environment
• Proven ability to lead and promote a positive and professional team culture
• Proven program coordinator experience and demonstrated ability to deliver program outcomes on time and to a high standard
• Ability to work independently and on a flexible schedule
• Strong computer and excellent writing skills
• Valid driver’s license is required, with access to a vehicle and a clean driving record

Other Requirements

• A satisfactory Vulnerable Sector Police Check (completed when an offer is made) 

In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources if contacted for an interview/testing so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires on the basis of merit and is committed to employment equity.

No phone calls please.