Coordinator of Drop-in Services

POSITION SUMMARY

The Coordinator of Drop-in Services has primary responsibility for NYWC’s drop-in portfolio, which includes but is not limited to information and referral services, system navigation supports, adult education workshops, and social-recreational activities. The Coordinator of Drop-in Services leads all aspects of drop-in service delivery and has primary accountability for execution, team leadership, evaluation and reporting, and development of new initiatives that respond to unmet community needs. The Coordinator of Drop-in Services leads a team of staff, placement students, interns and volunteers in delivering effective and efficient services using a hybrid model of virtual and in-person service delivery. Given the nature of the role, some evening work is required.

WHAT YOU WILL DO

Program Coordination and Oversight (40%)
- Coordinate all aspects of the drop-in services portfolio including successful development and implementation of annual program plans; supervision of program staff, students and volunteers; financial monitoring; and ongoing program monitoring, evaluation and reporting.
- Oversee the work of placement students, interns, temporary staff and volunteers and provide leadership with a goal to creating cohesive, motivated teams that consistently deliver quality results.
- Work closely with the Coordinator of Group Programs to create a compliment of programs and services that respond to community needs and align with organizational priorities and expectations.
- Regularly review and ensure compliance with organization and program-related policies, protocols and standards, and make recommendations for changes where warranted.
- Maintain a database that supports compliance with organizational reporting requirements, monitor program activities and generate reports on program activities and results as required.
- Monitor program impact and outcome data with a goal to supporting data-driven decision-making.
- Identify emerging needs and trends and work with the staff team to develop new initiatives and secure funding that supports program growth and diversification.

Program Support and Delivery (40%)
- Support the delivery of information and referral, system navigation supports, adult education workshops and social-recreational activities in adherence with program goals and objectives.
- Support initiatives that reduce barriers to access and active participation in drop-in services.
- Coordinate and administer wraparound supports: transportation, childminding, tablets/data, etc.
- Immediately report concerns when there is a risk of imminent harm and/or duty to report.
- Coordinate and execute program evaluation activities, including debriefing and feedback meetings.
- Encourage and support participants to complete pre/post-program, feedback and other surveys.
- Collect and document success stories, share best practices and promote program success.
- Proactively conduct outreach and actively support other organization outreach activities.
- Enter program data accurately, completely and in a timely manner and maintain effective records.

Partnerships and Community Engagement (20%)
- Establish partnerships to enhance NYWC’s ability to meet current and emerging community needs.
- Represent NYWC on external networks and groups where participation supports program objectives.
- Serve as an ambassador for NYWC and its programs, promoting program awareness and participation.
- Encourage participant and team engagement in broader organizational activities.
- Encourage participants to become corporate members while assuring them that it is not a requirement for receiving services.

WHAT YOU WILL BRING
- Experience in program coordination/administration in a not-for-profit environment
- Relevant post-secondary education in humanities, social work, social services, life skills or equivalent
- Strong knowledge of service provider community and ability to support effective system navigation
- Ability to work independently and to assume supervisory responsibilities as needed
- Strong organizational skills; demonstrated ability to manage competing priorities and meet deadlines
- Ability to analyse quantitative and qualitative program data and apply it to improve results
- Ability to identify and successfully respond to opportunities for new, innovative programming
- Resourceful problem-solver; demonstrated ability to proactively identify and implement solutions
- Team player with a proven track record in building strong, positive professional relationships
- Integrity, sound judgment, tact, discretion and a healthy sense of humour
- Sound knowledge of women’s issues and ability to work within a feminist, anti-oppressive, trauma-informed environment
- Good working knowledge of computer programs and systems (Microsoft Office, E-mail, Internet)
- Satisfactory Vulnerable Sector Police Records Check

WHAT WE WILL PROVIDE
- Starting salary of $60,000 annually
- 35-hour work week with full pay
- Ten paid personal/sick days annually
- Three weeks paid vacation after the first year
- Health benefits including prescription drugs, extended health care, dental, vision care, alternative therapies, life insurance, employee assistance program, disability insurance; benefit coverage for family and dependents available
- Maternity/parental leave benefits
- Education benefits, conference registration and professional development
- Hybrid (on-site/remote) work environment, home office equipment

We encourage applications from equity-deserving communities.

This position was created to support NYWC’s succession planning goals. Select individuals who do not meet all the qualifications listed above may be considered if they demonstrate a willingness and commitment to engage in suitable professional development to strengthen these competencies.