Assistant Manager- Settlement Services

Job terms: Full-time Fixed-Term Contract Ending March 31, 2025 (35 hrs./week) 

Job location: Etobicoke & Scarborough 

About ACCT 

The Arab Community Centre of Toronto (ACCT) registered in 1974 is a not-for-profit organization with charitable status and is non-political and non-sectarian. The ACCT's mission is to enable and empower individuals, families, and communities to lead informed, productive, and culturally sensitive lives.  As a non-profit model of excellence, we honour our Arab Canadian heritage through community building and service to those in need of every heritage.   

Position Title: Assistant Manager - Settlement Services 

Position Summary: 

The position will report to the Settlement Manager and will be responsible for coordinating the day-to-day settlement work, well being, youth settlement counsellors, employment facilitator, outreach and support workers and volunteers.  

  Responsibilities (include but are not limited to): 

• Develop annual work plans and review, monitor, evaluate and enrich programs to ensure high quality service that meets/exceeds contractual obligations and is supported by effective marketing strategies 
• Create and regularly update program/project records on file and maintain on shared drive.  
• Support the planning and delivery of the group sessions including the recruitment of guest speakers, volunteers and other community resources. 
• Develop and compile resources relative to newcomers changing needs and updating them as needed. 
• Recommend new and/or revise policies or program procedures as necessary and ensure all organizational and program policies/procedures are followed  
• Provide support to complex cases and provide guidance to staff as necessary 
• Support Settlement Counsellors in developing and maintaining client files in accordance with client privacy and confidentiality policies 
• Compile and analyze statistical data, as required by funders and the organization, to ensure that counselling and workshop targets are met and develop plans to address underachievement in targets. 
• Track iCARE validation/uploading of OCMS registration on a weekly basis 
• Assist with creating program/ project updates, success stories, pictures, flyers..etc. 
• Social media fan, with the ability to assist with creating flyers and posting them with captions onto various social media platforms.  
• Follow up with program/project activities on a quarterly / annual basis.  
• Conduct regular audit of client files; supervise the distribution of tokens etc. 
• Prepare staff schedules and manage  vacation coverage. 
• Establish and maintain excellent working relationship and communication with internal and external groups to provide services to clients 
• Submit monthly progress reports to the Settlement Manager 
• Performs other duties as assigned  

Qualifications: 

• Bachelor’s degree in Community Development, Humanities, Counselling or Social Work 
• Minimum 5 years experience in settlement work 
• Supervisory/lead experience would be an asset  
• Strong written and verbal communication skills; Fluent in English is a must. Additional fluency in other languages will be an asset 
• Empathic, respectful, and discrete; remains tactful and patient during stressful situations 
• Knowledge of the Canadian legal, political, cultural, educational, and economic systems  
• Broad-based knowledge of community and government resources to refer clients 
• Ability to work in a team environment, as well as a capacity to self-motivate and work independently 
• Excellent knowledge of MS Excel, Powerpoint using database, social media platforms and preferably working knowledge on OCMS/iCARE systems. 
• Mobility to move between different office locations as required  
• Ability to attend outdoor events when necessary  
• Ability to work with tight deadlines under pressure.