Serving im/migrants and refugees is about helping these individuals or families make the adjustment to their new home and community.
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) — Parameters for the Creation of the Communities of Practice (CoPs)
This guidance document outlines important considerations, and community members are encouraged to tailor them to their specific context and needs, while staying within the parameters described below.Last updated Jan 2, 2026
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Course/Training
For Clients: Career Skills micro-credential courses in Accounting, Finance, IT, Design and Project Management
Since 1998, the Career Skills program at Skills for Change has been a trusted training provider for thousands of individuals to build the knowledge and confidence needed to succeed in today’s competitive job market. Designed for professionals and entrepreneurs alike, Career
Last updated Dec 24, 2025
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Best Practices/Practical Guide
Needs and Assets Assessment and Referral Services (NAARS) Transformation
What is NAARS?Last updated Dec 24, 2025
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Research/Dataset
2024-25 Settlement Service Data - Ontario
2024-25 settlement service uptake data prepared by the Outcomes Analysis Unit of IRCC.Last updated Dec 24, 2025
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Dec 23, 2025
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Best Practices/Practical Guide
Confronting anti-Black racism for Black LGBTQ+ newcomers
The 519 has launched a community-driven project called Sharing Truth. Building Power. Driving Change. It's aimed at addressing the unique racism, xenophobia, and queerphobia experienced by Black LGBTQ+ newcomers in Ontario.
Resources include:
Last updated Dec 18, 2025
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Other
The Leaky Bucket 2025: Retention Challenges in Highly Skilled Immigrants and In-Demand Occupations
The study, the third in ICC’s Leaky Bucket series, uses 40 years of data to uncover that one in five immigrants leave Canada within 25 years, with the highest losses occurring just five years after arrival.
Last updated Dec 15, 2025
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Other
First “Leaky Bucket” report
The report follows ICC’s first “Leaky Bucket” report released in 2023, also produced by the Conference Board of Canada. That original study revealed the alarming trend of immigrants leaving Canada in growing numbers to seek opportunity elsewhere.
Last updated Dec 15, 2025
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Other
Recorded Webinar: Tailoring sexual health information for newcomers in Canada
Tailoring sexual health information for newcomers in Canada
Attached is a copy of the webinar presentation.
English recording: https://youtu.be/HmPJF1KHR5I
We welcome you to take less than a minute to fill out our feedback survey
Your feedback is greatly appreciated.
Thank you.
Addit
Last updated Dec 11, 2025
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Course/Training
Addressing Anti-Indigenous Racism in the Immigrant and Refugee-Serving Sector
OCASI is pleased to announce the upcoming self-directed online course on:
Addressing Anti-Indigenous Racism in the Immigrant and Refugee-Serving Sector
- Date: December 11 - January 23, 2026
- Registration deadline: January 9, 2026
About this Course
This 4-module course is specifically
Last updated Dec 9, 2025
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Job Posted 5 days ago
Program Coordinator
Ottawa Community Immigrant Services Organization - OCISO Ottawa, ON Onsite
Deadline date
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IRCC Message to All Funded Service Provider Organizations (SPOs)
Colleagues,
Following is the email that was sent from Maxine Ifill, DG, Settlement and Resettlement Operations to all funded Service Provider Organizations regarding the impacts of Budget 2025, the latest Immigration Levels Plan, and the Comprehensive Expenditure Review (CER) on…
Published January 16, 2026
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Important information regarding settlement supports for persons fleeing the conflict in Gaza
On December 12, 2025, the Government of Canada made changes to section 3.8.3 of the Settlement Program’s Terms and Conditions to extend the arrival deadline to Canada by one year to December 31 2026, to reflect the ongoing humanitarian needs. The temporary measures for clients to…Published January 2, 2026
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New Federal Digital Accessibility Regulations in Force
Technical Briefings on the New Regulations
Employment and Social Development Canada will hold four bilingual technical briefing sessions via Zoom to explain the regulatory requirements and answer questions.
The sessions will be held on February 3, 5, 9 and 11, 2026 from 1 p.m. to 2…
Published December 22, 2025
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Help inform effective training to support newcomer youth
Participate in an important online survey to help shape the updated “Serving Youth in Newcomer Communities” (SYNC) course.
OCASI is working with Evenings & Weekends Consulting to reimagine this self-guided online training, which supports frontline workers in delivering effective…
Published December 12, 2025
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2025 OCASI Survey on Sector Compensation and Benefits
Dear OCASI Members and Colleagues/Partners,
We invite you to participate in the OCASI 2025 Compensation and Benefits Survey. The aim of this survey is to provide an update on current sector compensation packages across Ontario for employees in not-for-profit organizations serving…
Published November 28, 2025
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Be part of our launch to grow support for newcomers
Just days before we launch our messaging campaign to proudly show and grow support for immigrants and refugees in Canada, I am inspired by the knowledge that we can do great things together. That is what this campaign is all about.
We know we urgently need to come together to…
Published November 7, 2025
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Supports to Engage Newcomers Digitally (SEND) Project Looking for Participants
The Supports to Engage Newcomers Digitally (SEND) project helps newcomer-serving organizations across Ontario increase their ability to communicate with newcomers through digital tools such as WhatsApp, SMS, Telegram, Signal, and Facebook Messenger.
Funded by Immigration Refugee…Published October 31, 2025
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Upcoming Events
Upcoming professional development and networking opportunities for service providers.
Published October 7, 2025
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Workplace Stress & Mental Health Survey
You are invited to participate in an important online survey for a research study on workplace stress and mental well-being in the settlement sector in Ontario. This survey aims to identify factors that affect job satisfaction, workplace stress and overall mental health in…
Published September 19, 2025
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Toronto Police Public Advisory: Impersonation of Community Support Organizations
The Toronto Police Service (TPS) is making the public aware of scammers impersonating community support organizations. Complaints are being received involving scammers who are impersonating community outreach organizations and legal services designed to support new immigrants…
Published July 9, 2025