Support Person - CSS (Union Contract)

**This is a full-time union contract position scheduled to work 35 hours per week**. Current incumbent is on Maternity Leave.

DUTIES

• Deliver a client-centred service model to support Government Assisted Refugees (GAR) in the first 12-18 months upon arrival in Canada.
• Provide case management services through the use of assessments, information and referral, accompaniment, home visits, and follow-up and advocacy to assist clients to live independently and integrate successfully using anti-oppressive and empowerment-based practices. 
• Provide individual, family and group support to clients according to their level of needs and language.
• Provide information and referral to a wide array of community agencies, professional services, settlement and social services, etc. across the Greater Toronto Area. 
• Liaise and advocate with community agencies in the areas where GAR clients live in order to bridge the service needs of this population.
• Maintain thorough documentation of client cases according to nationally established standards for the CSS program, using case management software. 
• Prepare and submit monthly, quarterly and annual service and statistical reports according to the program and funder requirements.
• Assist with the monitoring and evaluation of the program on an ongoing basis, recommending service delivery changes to supervisor and assisting with their implementation when necessary.

QUALIFICATIONS

• Post-Secondary Degree in Social Services, or equivalent. Social Work Degree (such as a BSW or MSW is an asset).
• One (1) year experience working with refugees, survivors of torture, persecution, war or abuse.
• Must be fluent in English. Must be able to speak one or more of the following languages: Arabic, Dari, Farsi, Pashtu, Somali, Tigrinya, Oromo, Swahili and any Berber languages.
• Knowledge of anti-oppressive and empowerment-based practices with refugees, survivors of torture, persecution, war or abuse, including with women and LGBTQ folk. 
• Excellent communication, organization, and coordination skills.
• Previous case management experience.
• Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
• Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area. 
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite. 
• Demonstrated experience in data-entry, documentation, and reporting.
• Must have access to a car and be able to drive to various locations across the GTA (including the municipalities of Toronto, Peel, Halton, Durham, and York) on a daily basis.
• Vulnerable Sector Screening is required.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to request information establishing the validity of the exemption.