On Call Counsellor (Spanish speaking)

Scope

Ability to speak Spanish is required.

The Migrant Worker Support Program (MWSP) on call counsellor is responsible for promoting the MWSP program to temporary foreign workers arriving to Pearson International Airport.  The MWSP on call counsellor is responsible for increasing migrant workers’ awareness and understanding of their rights and responsibilities as well as providing information on Polycultural, community and government services. The MWSP on call counsellor is responsible for meeting assigned targets, meeting and greeting temporary foreign workers (TFWs), help with charter flights.

On call counsellors must be able to work flexible schedules/hours based on needs of incoming flight which includes early morning, evening and weekend work.  On call hours will vary from 0-20 hours per week and are not guaranteed.

Duties and Responsibilities

• Client outreach at airport arrivals and within trans-border doors.
• Proactively raise awareness of MWSP among TFWs and ensure they are aware of available supports. Provide TFWs with comprehensive information on services available under MWSP.
• Provide orientation to migrant workers and their families regarding their rights and responsibilities while living and working in Canada.
• Preparation and distribution of welcome packages to TFWs.
• Assist clients during emergency situations and provide support as needed, (i.g. lost documents, lost luggage, unable to connect with Canadian employer, etc.)
• Work in collaboration with other teams, government and community agencies.
• Must meet targets set by Program Coordinator.
• Manage client needs with respect and empathy
• Perform other duties as required

Competencies

Adaptability

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.

Communications

Using a variety of communication styles and strategies to foster open communication, the exchange of information and discussion on an ongoing basis.

Teamwork

Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.

Accountability/Dependability

Accepts responsibility for the quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.

Judgement

Makes timely, informed decisions. Analyzes options and determines appropriate course of action.

Commitment to Diversity

Recognizes the value of diversity and helps create an environment that supports and embraces diversity.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Service

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

Qualifications

• Post secondary education (Marketing, Community Services preferred) or a combination of experience and education that fulfills the requirements.
• Experience working with newcomer communities (preferred)
• Ability to speak Spanish is required.
• Knowledge of human services sector and services offered to migrant workers in Ontario (preferred)
• Familiarity with issues facing migrant workers (preferred)
• Excellent interpersonal, cross-cultural, and communication skills
• Ability to work effectively within a team and independently with minimal supervision
• Ability to lift 8-10 Kgs
• Demonstrated reliability, punctuality and attendance

 Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)