OVERNIGHT SHELTER SUPPORT PERSON

This is a full-time, Union position scheduled to work 35 hours per week, overnight shift 

(11:00 pm – 7:00 am), mix of weekdays and weekend days                     

DUTIES

• Perform Central Intake duties for Peel Centralized Asylum Claimant program; complete holistic assessment; triage and prioritize clients based on their immediate physical and social needs.
• Maintain accurate and timely documentation into Housing Technology Integration database and CIS in accordance with Peel Shelter Standards and COSTI’s policies and procedures.
• Complete in-person client intake, discharges and carry out heat treatment procedures as per Peel Shelter Standards.
• Work directly with clients in all aspect of service necessary for the comfort and safety of individuals accessing shelter services
• Responsible for ensuring admission files, welcome packages and essential new linens are ready and prepared regularly.
• Build rapport with clients using trauma-informed, harm-reducing, culturally safe, and client-centered approaches.
• Responsible for active screening and access control of shelter entrance.  
• Responsible for replenishing PPE stations, completing supply audits and reporting.
• Responsible for sorting and distributing mail/packages.
• Responsible for organizing the linen closet space and completing linen count report.
• Responsible for conducting daily bed checks and discharging bed not used by 4:00AM
• Responsible for conducting regular patrols, bunk inspection and wellness checks.
• Assist clients with emergency and/or crisis needs as required/appropriate.
• Work cooperatively, respectfully, and constructively with clients, team members, management, other service providers, and external stakeholders.
• Assist with other data collection activities within the program, as determined by the management team.
• Undertake other related and/ or delated duties, as assigned

QUALIFICATIONS

• Minimum Community College Diploma in Social Service Worker or Community Service Worker, or a combination of post-secondary education in human Services or equivalent.
• Minimum six (6 months) fulltime experience working in shelters with considerable experience in assisting persons who are homeless and experiencing psycho/social/physical, emotional and/or environmental challenges in congregated setting.
• Experience working in Centralized Intake environment demonstrating ability to apply client-centered approach when assisting callers and completing holistic assessment to empower callers through strength-based practices
• Demonstrate ability to work within a system of care approach to assess diversion or entry to the shelter and provide coordinated access to the shelter system if appropriate.
• Ability to manage administrative duties associated with shelter operations, ensuring compliance with guidelines and policies through continuous monitoring and evaluation.
• Demonstrate knowledge of Refugee determination process and related legislation.
• Understanding of and commitment to working from a harm reduction, anti-oppression, and trauma-informed care approach.
• High-level proficiency in desktop applications including Microsoft office, excel, outlook and Teams
• Ability to communicate effectively and tactfully both oral and written.
• Fluency in a second language is an asset.
• Ability to work in a stressful, fast-paced environment and recognize emergency situations.
• Ability to routinely lift, carry, and stack items up to 25 lbs.
• Ability to work rotating shifts including weekends and holidays.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Valid Naloxone and Standard First Aid/CPR/AED certification

LOCATION:                                       Highway 427 & Highway 401, Mississauga

STARTING SALARY:                       $47, 810 to $50, 124 per annum plus benefits

DURATION:                                       May 1, 2026 – January 31, 2027

POSTING DATE:                               March 31, 2026

CLOSING DATE:                              April 14, 2026

Priority consideration will be given to those on Notice of Recall.

Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #48-26 to the below link:

https://creg.costi.ca/ui/hr/resume.aspx?refno=48-26&site=costi

We currently do not use artificial intelligence or automated systems to screen or evaluate job applications

“We thank all applicants for their interest in COSTI. However, only candidates selected for
an interview will be contacted. No telephone inquiries please.”

COSTI encourages applications from individuals reflecting the diversity of our community.
COSTI is committed to fair and accessible employment practices and when requested, 
will make reasonable effort to accommodate people with disabilities during 
the recruitment and assessment processes when filling positions.