Employment Outreach Counsellor

POSITION: Employment Outreach Counsellor

REPORTS TO: Associate Manager, Employment Services

WORK HOURS: 35 hours/week (in-person)

RATE OF PAY:$17.60 per hour

EMPLOYMENT TERM: Fixed-term contract  (8 consecutive weeks) June 22, 2026 – August 14, 2026

Dixie Bloor Neighbourhood Centre (DBNC)

Dixie Bloor Neighbourhood Centre (DBNC) is a leading, inclusive, and community-inspired organization serving diverse neighbourhoods in Mississauga. We are a trusted agency of choice, responding to evolving community needs through empowerment, strong partnerships, active listening, meaningful engagement, and collaborative leadership.

Diversity, Equity & Inclusion Statement

DBNC is committed to advancing diversity, equity, and inclusion across all areas of our work. We strive to ensure that every individual who engages with DBNC feels valued, respected, and heard. We intentionally create safe, inclusive spaces where people can share their perspectives, learn from one another, and build mutual understanding across cultures, identities, and lived experiences.

Job Summary

We are looking for a proactive and community-focused Employment Outreach Counsellor to support newcomer clients by providing information, referrals, and employment-related assistance. The successful candidate will help connect clients to community and government resources, liaise with employers to develop job opportunities, support client intake and follow-ups, and assist with program and administrative activities while promoting an inclusive and welcoming environment.

Duties & Responsibilities

• Provides information and orientation to newcomer clients on Employment Services and other agency programs
• Research online resources for community and government resources to make appropriate referrals for newcomers
• Responds to client calls and schedule appointments for intake and assessment
• Liaise with local employers to build connections, increase presence and potential job leads to support successful employment outcomes for clients
• Maintains statistics for monthly reporting and timely entries within internal and external systems
• Assist staff with program support and coverage for reception duties
• Conducts monthly follow-up calls with clients
• Other duties as assigned

Supervision & Mentoring Plans: 

• Participant will be supervised and mentored by the Associate Manager of Employment Services.
• Participant will be introduced to the staff and provided with an overview of the agency and the Employment Centre.
• Training will include Health and Safety, Conflict of Interest/Confidentiality, HR Policies, including inclusion and diversity.
• Participant will be oriented to the program features and equipment, intake and referral process, available resources and how to access resources, and reporting requirements.
• Participant will work alongside the Associate Manager of Employment Services that will act as a mentor and coach.
• Participant feedback will be given to ensure that sufficient support is provided.

Health & Safety Practices:

• Participants will be provided with the mandatory WHMIS training and oriented to HR Policies and Procedures.
• Full supervision will be provided, and a designated go-to senior staff will be assigned to provide additional support.

Participant Eligibility

To be eligible, youth must: 

· be between 15 and 30 years of age at the start of the employment*

· be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**

· have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

***International students are not eligible participants. 

DBNC thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) will be required to undergo a vulnerable sector screening as a part of the final step in the hiring process.

DBNC is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive workplace. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and DBNC Policies, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known. We welcome applications from all qualified persons.

Personal information provided through the DBNC recruitment, selection, and onboarding process is necessary for the proper administration of this recruitment process for employment and volunteer positions with DBNC. Personal information is protected from disclosure pursuant to PIPEDA (Personal Information Protection and Electronic Documents Act).