Mobile General Counsellor

DUTIES         

• Deliver services at multiple sites across York Region, requiring multiple daily and weekly travel between various locations.
• Conducts intake and assessment of client needs, barriers and assets to asylum seekers and refugee claimants who are homeless.
• Through a Case Management service model, assist clients with information, referral, documentation, follow-up and supportive counselling services using anti-oppressive, empowerment-based practices.
• Works one on one with clients to develop a settlement plan and connect them to supports and services in the community.
• Provides information and referrals for to a wide array of community agencies, professional services, settlement and social services, etc. for additional settlement support.
• Provides supportive counselling, crises intervention and de-escalation e.g in case of conflict.
• Delivers one on one and group orientation sessions on settlement related topics.
• Liaises and advocate with government, community and social service agencies
• Participates in case conferencing with other social service providers.
• Provides crisis intervention and counselling e.g. in case of conflict
• Maintain thorough documentation of client cases, services and activities, prepare necessary reports and input data using COSTI and HIFIS databases.
• Perform other duties as required. 

QUALIFICATIONS

• Social Service Worker diploma or post-secondary education in a related field (e.g., Social Work, Community Services), with relevant practicum experience.
• Minimum of twelve (12) months full time experience providing initial settlement, case management and counselling for asylum seekers and refugees claimants including:
  • Identifying settlement needs through initial assessments.
  • Development of settlement plans.
  • Referrals to programs and other social service organizations, such as language training, income support, health supports, etc.
  • Emotional supportive counselling.
• Must have previous experience working with asylum seekers and refugee claimants.
• Thorough knowledge of settlement issues facing homeless population and refugee claimants.
• Previous case management experience.
• Access to reliable transportation for daily travel between multiple York Region service locations (Vaughan, Richmond Hill, Newmarket, Markham, East Gwillimbury and Georgina)
• Knowledge of settlement, community and government services and resources, with an emphasis on the services and resources that exist within York Region.
• Ability to adapt and work effectively across diverse service environments, including shelters, transitional housing, and out of the cold drop-in centers.
• Experience in completing immigration and various government application forms
• Demonstrated experience organizing and facilitating orientation sessions.
• Strong customer service skills and demonstrated ability to liaise with government and community organizations
• Demonstrated experience in data-entry, documentation and reporting.
• Sound knowledge of databases, Internet, Email and Windows Microsoft Office Suite.
• Highly developed organizational skills, ability to multi-task and set priorities independently.
• Good written and oral communication skills in English is required.
• Possession of a valid First Aid/CPR training certificate and a valid Naloxone training certificate
• Must have a valid Vulnerable Sector Screening (VSS) completed within the past 6 months.

LOCATION:                                       1 Vaughan, 1 Newmarket, 1 East Gwillimbury

DURATION:                                       July 27, 2026, to December 31, 2026

SALARY RANGE:                             $32.19 to $33.75 per hour

POSTING DATE:                               June 29, 2026

CLOSING DATE:                              July 13, 2026