Community Health Ambassador

Position Title: Community Health Ambassador (2 positions)
Start Date: October 2025
Contract duration: October 2025 to March 2026
Hourly rate of pay: $22.00
Reports to: Program Manager of Children, Youth and Family Programs
Hours: (15 hrs/week) 
Location: All in - person work (15 hours per week) at various community locations in North York, specifically near the Bathurst St. and Finch neighbourhood

Language requirement: Mandarin, Arabic, Pashto or Dari

Who We Are

(NYCH) is a dynamic community agency that has been working with residents of under-resourced and low-income neighbourhoods in northwest Toronto for over 30 years. We are committed to helping people move out of poverty to build strong, vibrant communities. We support new Canadians, children, youth and their families, seniors, and residents in becoming active and engaged citizens who are able to thrive and become leaders in their own lives and communities. 

At NYCH, we pride ourselves on working collaboratively and creating a supportive environment. We recognize the work we need to do to improve and are constantly striving to do so. Our team has shown incredible adaptability, strength, creativity, and dedication in serving our communities during the COVID-19 pandemic, and we continue to learn and grow, and innovate while dealing with the challenges of this new reality. 

Position Summary 

The Community Ambassador will be essential in advancing the goals of North York Toronto Health Partners (NYTHP), which includes health organizations, family physicians, patients, and caregivers dedicated to improving care in North York, Ontario. Funded by the Government of Ontario, NYTHP aims to deliver high-quality, equity-focused integrated care to over 500,000 individuals.
In this position, the Community Ambassador will support the delivery of relevant education, resources, and services to underserved communities through outreach and referrals. This role will build upon the community engagement initiatives established during the pandemic and will enhance outreach through primary and community care networks.

Main Responsibilities

• Provide up-to-date general information about local health and community services
• Conduct outreach and promote community and health initiatives including, Community Health and Information Fairs (CHIFs), mobile clinics, vaccine clinics and more
• Support and lead engagement efforts in targeted locations such as, local building, community centers, libraries, grocery stores and more
• Attend monthly meetings, employer and/ or partners trainings and completing basic reporting information by filling out a monthly form to track outreach work, metrics and hours
• Provide outreach support to different community buildings and outreach formats (e.g., building-to- building outreach, table outreach, etc.)
• Share information and resources in multiple languages when
• Support translation and interpretation of information and resources including in-person translation for community members and offline translation of communication material
• Regular face-to-face or group info sessions with residents
• Provide navigation support to community, including connecting to services and primary care, and follow up
• Ensures that all communications and records be kept confidential and secure
• Promote and inform people about family doctors, chronic diseases, and cancer screening
• Encourage community members to register for Health Care Connect
• Share information about North York Community Care Clinic (NYCCC), CHIFs, Chronic Disease Management (CDM) Hub, and other Ontario Health Team(OHT) programs in a culturally sensitive manner
• Support health system navigation for newcomers (e.g., hand out “Where to Go for Care in North York” sheet)
• Help bridge language and cultural barriers with community members at CHIFs, CDM Hub, and other OHT programs
• Assist to note, update, and maintain accurate information and records
• Other duties as assigned by Agency Leads

Required Qualifications:

Experience and Skills

• Experienced in working with newcomers, racialized and/or vulnerable populations, providing frontline services and outreach in the North York area, specifically near the Bathurst and Finch neighbourhood
• Excellent motivational communication skills and exceptionally strong organizational skills
• Ability to understand and respond to changing community needs
• Ability to work independently and collaboratively as part of teams, in a fast-paced environment
• Excellent written and spoken English communication skills (using devices and computers)
• Multicultural sensitivity and/or experience working in diverse neighborhoods
• Familiarity in working from an anti-oppression, 2SLGBTQIA+ positive framework
• Ability to speak any of the following languages – Mandarin, Arabic, Pashto, Dari, Farsi is an asset
• Ability to travel within Catchment areas in North York as required
• Access to a vehicle is considered an asset
• A minimum age of 18 years of age
• A successful clearance of a police vulnerable sector check
• Committed to embracing diversity in our communities and promote respect, equity, and a sense of belonging in our work environment and in the provision of programs and services through an Anti-Racism Anti-Oppression (ARAO) framework

Equipment Used: Proficiency in the use of computers, including word and data processing; virtual meeting programs like Zoom or Microsoft Teams; cellphones and associated communications apps (i.e. WhatsApp); home Wi-Fi connection

Other Requirements:

• A successful clearance of criminal record verification will be required when necessary for the position
• Candidates will be asked to declare their vaccination status during the recruitment process. Successful candidates will be required to provide proof before or directly upon the start of their employment