How to Make Customer Service Accessible

Résumé

Learn about the steps required to meet the accessible customer service standard by creating a policy and a plan to train staff on how to serve people with disabilities.

Overview

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is the law that sets out a process for developing, implementing and enforcing accessibility standards. Government, businesses, non-profits and public sector organizations must follow the standards. Accessibility laws and standards help to reduce and remove barriers and make Ontario more inclusive for everyone.