Related to older adults (aged 55 and above) and their interests, and about the intersectionality of issues specific to newcomer seniors to connect them with appropriate services.
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Best Practices/Practical Guide
For Clients: Tips for Senior Newcomers to Canada
Moving to a new country can be both exciting and challenging, especially for seniors. As a senior newcomer to Canada, you might have questions about how to access resources, and what benefits are available. This guide offers practical tips to navigate your new life in CanadaLast updated Aug 24, 2026
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Best Practices/Practical Guide
How to Make Customer Service Accessible
Learn about the steps required to meet the accessible customer service standard by creating a policy and a plan to train staff on how to serve people with disabilities.Last updated Aug 6, 2026
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Best Practices/Practical Guide
Home Choking Readiness for Families and Caregivers
Plain-language choking readiness guide for families, caregivers, and frontline support workers.Last updated Jun 15, 2026
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Best Practices/Practical Guide
Trauma-Informed Care for Human Services Professionals
Trauma can come in many forms, and whether caused by a single event or by a repeated exposure, the way a person feels, thinks, and behaves is shaped by that experience. As human services professionals, you may encounter both clients and colleagues that have been impacted.
Understa
Last updated Jun 10, 2026
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Tool
A Practical Guide for Immigrants and Service Providers in Canada
OCASI's Accessibility Initiative is excited to share a valuable new resource : Navigating Settlement Services for People with Disabilities : A Practical Guide for Immigrants and Service Providers in Canada.
To learn how to access and navigate essential services in:
Last updated Feb 2, 2026
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Best Practices/Practical Guide
Reclaiming authentic collaboration: What we achieve when lived experts share in the power
First voice is a term coined by advocates in the community to reflect the value of lived expertise. It signifies the primacy of knowledge gained by experience. It’s not a substitute for academic or professional skill; it’s another dynamic of intellectual competence that can
Last updated Jan 15, 2026
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Course/Training
CAPE: Cybersafety Awareness for Public Educators
This online, self-paced, free course is intended for nonprofit staff and volunteers who help clients with tech support, cybersafety training, digital skills, online banking/shopping, accessing government resources online, etc.Last updated Jan 8, 2025
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Research/Dataset
International review: Strategies to support ethno-cultural and linguistic diversity for seniors
This review aims to identify and describe promising strategies that have been developed to improve access to programs and services for seniors from diverse communities.Last updated Nov 5, 2024
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Book Free and Interactive Workshops with Theatre of the Beat
Theatre of the Beat is offering free, interactive workshops for underserved youth and seniors across Ontario throughout Fall 2026 and Winter/Spring 2027. All workshops use theatre based activities, role play and scene work to explore complex topics in a playful fashion.
Participan…Published September 9, 2026
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Ontario Ends Social Assistance for People Living in Canada Illegally
New regulations will protect taxpayer dollars and strengthen the integrity of Ontario Works and ODSPPublished August 13, 2026
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Call for workshop proposals
The National Bilingual Online Community of Practice (CoP) is seeking French-speaking facilitators for its 2026–2027 digital programming. To view the announcement, please click here. (in French )
Published May 13, 2026