Relief/Short-Term Clerical Assistant

DUTIES

• Greets visitors/clients and directs them to appropriate service/person.
• Operates the main phone switchboard; screens and directs calls to the appropriate person/department.
• Provides callers/visitors with information on organization services and programs.
• Receives and forwards telephone inquiries to appropriate person and provides general information to clients and the public.
• Schedules appointments for clients on the Welcome Centre Client Management (WCCM) appointment booking system and database.
• Enters client initial contact information and service forms into Case Management database.
• Uses the Government of Canada’s I-CARE system to verify client information and support accurate appointment booking.
• Sorts and routes incoming mail, faxes and other materials; Prepares interoffice courier to other Centers.
• Maintains Centre and program materials and information.
• Provides administrative and secretarial support for the Centre, including the preparation of staff meeting minutes.
• Types and proofreads correspondence, reports, work orders, statements and forms.
• Perform other duties as required.

QUALIFICATIONS

• High school graduation or equivalent and 12 months office experience.
• Proficiency in using databases and scheduling systems for client appointments, data entry, and maintaining accurate client records.
• Working knowledge of Windows software and Microsoft Office suite in particular MS Word, MS Teams and MS Outlook.
• Typing skills: Minimum 40 words per minute.
• Knowledge of office procedures.
• Verbal and written fluency in English is required; the ability to speak another language would be an asset.
• Demonstrated ability to provide welcoming, respectful, and inclusive service to newcomers from diverse cultural and social backgrounds, using an anti-oppressive and anti-racist approach.
• Strong interpersonal and collaboration skills, with the ability to work effectively with colleagues, partner organizations, and service providers in a multi-agency environment
• Strong organizational and administrative skills, with the ability to manage multiple tasks and priorities in a busy reception environment.
• Demonstrated ability to exercise sound judgment, discretion, and professionalism when handling sensitive client inquiries and information.
• Must have strong customer service orientation.
• Works flexible hours as needed.
• Must be able to obtain and maintain an I-CARE account upon hire, subject to Government of Canada requirements

DURATION:  August 31, 2026, to September 22, 2026 (with the possibility of extension)

STARTING SALARY RANGE: $24.72 - $25.92 per hour 

POSTING DATE: August 11, 2026