Administrative Assistant - Financial Empowerment Program (2 positions)

Start Date: February 2026 (Position 1 start date: February 11, Position 2 start date: February 16)

Rate of Pay: $23.08/hr - $25/hr

Reports To: Manager, SWIS/Financial Empowerment Program

Hours: 35 hours/week

Duration:  Position 1 - will be an 8-week contract position, Position 2 - will be a 7-week contract position (Feb-Mar. 2026)

Who Are We

North York Community House (“NYCH”) has been serving the residents of northwest Toronto for over 35 years. We are committed to working with people by: supporting newcomers in settling and integrating into the community; offering programs that build skills, leadership and community connections; providing information and referral services; strengthening neighbourhoods by working with residents; and supporting the positive development of children, youth and families.

NYCH's Financial Empowerment and Financial Literacy program staff work with low-income newcomers and residents to increase their financial knowledge, confidence, and access to benefits and resources, enabling individuals and families to make informed decisions and plan for financial security

Position Summary
The Administrative Assistant - Financial Empowerment Program plays a key coordination and client-support role within NYCH’s Financial Literacy and Financial Empowerment team, with a strong focus on community tax filing services. This position is responsible for contacting residents to book tax filing appointments (in person and online), supporting the smooth operation of community tax clinics, assisting volunteers and staff, and ensuring accurate data collection and secure handling of client information. 

Main responsibilities:

Client Outreach and Appointment Coordination

• Contact community residents who have provided their information to book tax filing appointments (in-person and online)
• Work closely with the Financial Empowerment Tax Filing Leadership Team to plan calling schedules and outreach times
• Maintain and regularly update tax filing appointment booking lists
• Provide clear information to clients about appointment logistics and required tax documentation

In-Person Tax Clinic Support

• Support the delivery of in-person community tax filing clinics
• Greet clients upon arrival and support a welcoming, respectful, and inclusive environment
• Verify that clients have the required documentation to complete their tax filing
• Support community tax filing volunteers while they are working one-on-one with clients
• Assist with clinic flow, logistics, and problem-solving as needed

Data Management and Administration

• Collect, organize, and securely store client data and documentation in accordance with NYCH policies
• Maintain accurate program records and confidential client files
• Input and update program statistics and data in NYCH’s database system
• Support reporting requirements and share updates with the supervisor and leadership team

Team Collaboration and Planning

• Attend weekly team meetings to review activities, evaluate outcomes, and plan upcoming work
• Work collaboratively with Financial Literacy, Financial Empowerment, and Tax Filing team members
• Seek information, guidance, and support when needed, while also working independently and proactively

Required Qualifications:

Education

• Minimum level of education is a community college diploma in social services, business administration or related field.
• Minimum of 6 months of administrative support experience
• Or the equivalent acceptable combination of education and experience working in the non-profit sector
   
• Knowledge of financial literacy, financial empowerment, or community tax filing services is a strong asset

Experience and Skills

• Experience working with low-income individuals and families, including newcomers to Canada
• Understanding of issues affecting low-income communities, including: the Canadian tax system, federal and provincial income security programs, knowledge and access to financial services and benefits
• Experience providing client-facing administrative or program support
• Strong organizational and time-management skills, with the ability to manage multiple tasks
• Ability to work independently while thriving in a collaborative, team-based environment
• Strong communication skills in English (verbal and written); additional languages are an asset
• Comfort working in busy, in-person community settings
• Solid computer skills, particularly with Microsoft Office 365

Other Requirements:

• Ability to work at least four days per week in-person
• Flexibility to work evenings once a week, and occasional weekends during peak tax filing periods
• Willingness to travel within North York / Northwest Toronto as required
• Successful completion of a criminal record verification, as required for the position