Program Support Specialist - Level 3

Summary: Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program.

Duties & Responsibilities

Client Service and Support

• Provide escalated client service and troubleshoot technical issues
• Provide platform and standard operating procedure support to clients
• Perform intermediate level webinar moderation

Data Management and Reporting

• Perform data entry tasks on platforms
• Track and maintain data and generate reports
• Perform data analytics to support monitoring of program metrics

Administrative Tasks

• Create webinar events and track attendance.
• Create webinar invitations and track responses
• Create and administer surveys
• Maintain program inventories (capital assets, supplies, etc.)
• Perform other administrative duties as required 

Program Support

• Provide program activity support as needed
• Support program outreach and promotion
• Lead small initiatives

Training and Resource Development

• Create and deliver training and support resources in various formats for clients

Backup and Flexibility

• Perform back-up as needed for Program Support Specialists at Level 3 or Level 2

Qualifications

• Post secondary degree in relevant discipline
• 2 years of customer service/administrative support experience
• 1 year of online training experience
• Proficient in MS Office suite
• Customer service skills
• Communication skills
• Interpersonal skills
• Collaboration skills
• Detail-orientation
• Time management skills
• Ability to learn new technology
• Cultural sensitivity
• Intermediate data analysis skills
• Intermediate presentation skills
• Basic instructional design skills
• Problem solving skills
• LINC experience an asset
• Avenue.ca experience an asset
• HARTs experience an asset
• iCARE experience an asset
• Criminal record check required
• Occasional evenings and weekends

Hourly rate: $30.8 

This is a current vacancy. Please note that we use AI tools in our application screening process.  All hiring decisions involve human review.