Détails de l'emploi Posted Il y a 20 heures

Employeur Achēv
Termes d'emploi Full-time contract
Date limite de soumission
Emplacement
90 Burnhamthorpe Road West, Mississauga, ON

SUMMARY: Reporting to the Coordinator, Program Support Specialist Level 4 is responsible for providing administrative and program support to ensure the effective operation of various instructor-focused initiatives within the LINC Home Study program. Key duties include responding to requests for support, maintaining records, providing training, and assisting in program evaluation and implementation.

DUTIES & RESPONSIBILITIES

Instructor Support

  • Provide escalated support and troubleshooting
  • Orient instructors to program policies and procedures
  • Monitor compliance with program policies
  • Assist with instructor recruitment
  • Administer instructor surveys
  • Perform advanced webinar moderation
  • Assist with preparing communications and facilitating meetings
  • Champion the use of Avenue.ca
  • Offer platform and standard operating procedure support

Data Management and Analysis

  • Perform data entry tasks
  • Track and maintain data and generate reports
  • Perform data analytics to support monitoring of program metrics

Administrative Tasks

  • Perform other administrative duties as required

Program Support and Development

  • Lead program activities and initiatives
  • Support program outreach
  • Advise program management on needed supports

Training and Resource Development

  • Design, develop, and deliver instructor training and resources

Backup and Flexibility

  • Perform backup for Program Support Specialists at Level 3 or Level 4

QUALIFICATIONS

  • Post Secondary degree in education, business administration or related discipline
  • 2 years of customer service/administrative support experience
  • 1 year of online training experience
  • Proficient in MS Office suite and SharePoint
  • Customer service skills
  • Communication skills
  • Interpersonal skills
  • Collaboration skills
  • Detail-orientation
  • Time management skills
  • Ability to learn new technology
  • Cultural sensitivity and knowledge of newcomer services and support
  • Intermediate data analysis skills
  • Advanced presentation skills
  • Basic-Intermediate instructional design skills
  • Problem-solving skills
  • LINC experience required
  • LINC Home Study experience preferred
  • Avenue.ca experience required
  • TESL Certificate an asset
  • Occasional evenings and weekends

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