A main place of employment, culture or environment in which work is conducted for an employer.
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Best Practices/Practical Guide
Connecting with Clients in a Digital World: Three-Part Webinar Series
Thinking about using WhatsApp, SMS, or other messaging apps with your clients? Start here: three short highlights covering the research, the tools, and one organization’s real experience implementing a new digital messaging tool.Last updated Nov 9, 2026
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Research/Dataset
How the Support Sector went from Community Care to just a ‘Business’
Across the support sector, many workers are struggling to provide critical support to vulnerable populations amidst circumstances that they have less and less control over.Last updated Nov 3, 2026
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Best Practices/Practical Guide
Digital Messaging Platforms Selection Guide
Criteria and questions to help your organization research, compare and evaluate digital messaging platforms.
Last updated Oct 27, 2026
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Best Practices/Practical Guide
AI-Powered Service Provider Organizations for Immigrants and Newcomers in Canada
Executive Summary
Canada’s settlement system plays a central role in helping immigrants and newcomers build stable lives after arrival. Service Provider Organizations (SPOs) support newcomers with employment, language training, housing information, legal and immigration referrals
Last updated Oct 23, 2026
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Research/Dataset
Nearly half of workers with disabilities hide impact of health condition on work
Why was this study done?Last updated Sep 23, 2026
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Best Practices/Practical Guide
From WhatsApp to EMRs: Real-World Experiences Implementing Digital Messaging Tools in Client Services
The SEND project, led by ACCES Employment with funding from Immigration, Refugees and Citizenship Canada, hired Logical Outcomes to explore how organizations across sectors are currently using digital messaging tools (WhatsApp, SMS, Teams, electronic medical records, etc.) to
Last updated Sep 14, 2026
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Best Practices/Practical Guide
Before You Adopt AI: Four Things Ontario Nonprofits Should Do First
The blog outlines four practical steps for Ontario nonprofits before adopting AI: audit current systems, establish a reliable data source, review current AI use, and create a clear AI policy to protect data and build trustLast updated Sep 14, 2026
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Best Practices/Practical Guide
Affordability and the Importance of Pensions in the Nonprofit sector
The article highlights the importance of affordable workplace pensions for nonprofit employees, helping improve financial security, attract and retain staff, and strengthen the long-term sustainability of the nonprofit sector.Last updated Sep 4, 2026
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Best Practices/Practical Guide
3 Ways to Meet the Rising Demand for your Services
Is your volunteer strategy built to scale? Here is how Canadian leaders are staying ahead.Last updated Aug 27, 2026
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Best Practices/Practical Guide
Recruitment Handbook: A Step-by-Step Guide to the Hiring Process
Whether you are hiring for the first time or for the 1000th time, recruiting is an important – but incredibly complex – process.Last updated Aug 25, 2026
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IRCC Message to All Funded Service Provider Organizations (SPOs)
Colleagues,
Following is the email that was sent from Maxine Ifill, DG, Settlement and Resettlement Operations to all funded Service Provider Organizations regarding the impacts of Budget 2025, the latest Immigration Levels Plan, and the Comprehensive Expenditure Review (CER) on…
Published January 16, 2026
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Call for Agencies: Update Your 211 Ontario Profile
If your agency has added new programs or made changes to existing ones, please ensure your information is up to date in the 211 Ontario database. You can review and update your services by following the instructions in the 211 Update Portal.
Accurate information is essential—211…Published October 17, 2025
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Workplace Stress & Mental Health Survey
You are invited to participate in an important online survey for a research study on workplace stress and mental well-being in the settlement sector in Ontario. This survey aims to identify factors that affect job satisfaction, workplace stress and overall mental health in…
Published September 19, 2025
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OCASI Salary and Benefits Survey!
Participate in the 2025 OCASI Salary and Benefits Survey!
Together, We Can Improve Immigrant & Refugee-serving Non-profit Salaries - Start Here!
This important initiative seeks to gather up-to-date insights on compensation trends across Ontario’s not-for-profit immigrant and…
Published August 29, 2025
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How Does Your Nonprofit Organization Compare? Share Your Salary Data Today!
Participate in the 2025 OCASI Compensation and Benefits Survey!
Shaping Equity in Ontario’s Immigrant and Refugee Services Sector
This important initiative seeks to gather up-to-date insights on compensation trends across Ontario’s not-for-profit immigrant and refugee-serving…Published August 1, 2025
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PROSPER Canada. New funding for organizations supporting low-income communities
The Resilient Futures: Building Financial Well-Being for all Canadians Call for Proposals is now open. This Prosper Canada initiative, funded by the Government of Canada through the Social Development Partnerships Program – Children and Families, aims to build and scale up…Published April 14, 2025
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OCASI Mental Health Promotion Project - Integrated Service Delivery Model Application
The OCASI Mental Health Promotion Project (MHP) is looking to recruit qualified immigrant and refugee-serving organizations who would like to implement the Mental Health Promotion Integrated Service Delivery Model.Published March 20, 2025
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OCASI's Annual Report 2024
The report highlights OCASI's activities and achievements over the past year.Published October 30, 2024
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On The Radar - Changes coming for Ontario workers
As 2024 approaches, it's time to look ahead at some upcoming changes that will affect workers in Ontario.Published August 9, 2024
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Welcome to the newly designed website of SettlementAtWork!
We are pleased to announce that the Settlement At Work website has been revamped and redesigned! In order to meet the needs and demands of the growing settlement sector, the website has been upgraded with new features to facilitate the research and posting of new content.Published August 1, 2024