Mentoring Coach, Newcomer Information Centre

SUMMARY

The Newcomer Information Centres (NICs) are walk-in information and referral centres funded by Immigration, Refugees and Citizenship Canada and operated by the  ACHEV. NICs provide settlement information and referral for the smooth transition of newcomers to life in Canada.

Here is a unique opportunity for an experienced Employment Counsellor with strong facilitation skills and who enjoys coaching to take on a stimulating challenge with a fast-paced quality-driven program with a solution-oriented approach and focus on client outcomes. In this role the Mentoring Coach will work effectively with ACHEV's  -wide team to ensure the smooth operation of the Mentoring Partnership Program delivered at our organization.

DUTIES AND RESPONSIBILITIES

• Recruit mentees and assist in recruiting mentors (individual/non-corporate) by marketing the program via outreach and the delivery of information sessions;
• Build and maintain relationships with volunteer mentors, referral and partner organisations;
• Screen and assess mentees and mentors (individual/non-corporate) for the program, provide mentees with referrals to other services and supports as necessary;
• Facilitate orientation sessions;
• Coach and case-manage mentees and mentors – from start to close of mentoring relationship.
• Follow up and case-manage mentees for one year following mentoring;
• Monitor mentoring relationships and coach mentors and mentees using your Employment Counsellor experience to ensure the process is meeting client and volunteer mentor goals; record match progress and outcomes in online database and maintain hardcopy filing system;
• Prepare monthly and other reports on recruitment of mentees and mentors, matches, partnership and mentee employment outcomes;
• Ensure that work is meeting quality standards as set out in the approved Quality Assurance Framework at all times.

The Mentoring Partnership Event Involvement

• Participate in The Mentoring Partnership monthly coach Webinars and Professional Development days, as required
• Participate and contribute in TMP partner meetings and events, as required.

QUALIFICATIONS

• A post-secondary degree, preferably in Social Work, Employment Counselling or a related discipline with a minimum of  two years of relevant work experience
• Life Skills, Coaching or Employment counselling training would be an asset
• Strong facilitation, written and on-line communication skills
• Excellent interpersonal skills - the ability to multi-task, maintain relationships and exhibit professionalism and diplomacy with mentors, mentees and agency partners is a must.
• Demonstrated administrative, organizational and time-management skills including the ability to prioritize tasks; detail-oriented.
• Above-average comfort using information technology including email, skype and other online communication/collaboration tools, the Internet, and an orientation to exceptional service
• Knowledge of employment services.
• Interest and commitment to immigrant employment issues and/or mentoring an advantage.
• Extensive knowledge of programs & services offered by settlement/immigrant serving agencies along with government programs and their eligibility criteria
• Ability to learn new technology tools such as the ACHEV's  parallel data management system (CETRA)
• Demonstrated experience in the development of outreach activities and strategies
• Flexible, self-motivated, ability to multi-task and to deal with all levels within an organization
• Knowledge of French or a language other than English is an asset for this position
• Ability to perform a wide variety of tasks in a fast paced environment
• Must possess a valid driver’s license, able to supply own vehicle and be insurable to drive in Ontario