Bilingual Coordinator, Content Management

About OCASI 

OCASI-Ontario Council of Agencies Serving Immigrants acts as the collective voice for immigrant and refugee-serving organizations in Ontario, and coordinates response to shared needs and concerns. Our mission is to achieve equality, access and full participation for immigrants and refugees in every aspect of Canadian life. OCASI was founded in 1978 and now has over 250member agencies across Ontario.

Position Overview 

We are looking for a Bilingual Coordinator, Content Management / Coordinatrice Bilingue who will be responsible for the management and maintenance of the SettlementAtWork.Org website, including vision, breadth of coverage, quality, accuracy and partnership development. The Bilingual Coordinator, Content Management works closely with the National Immigrant and Refugee Sector Network, Settlement.org, OCASI Capacity team members and the Community of Practice projects to ensure the ongoing growth and development of the websites. The Bilingual Coordinator, Content Management is a member of the IT & Digital Services team. 

The Bilingual Coordinator, Content Management will have a commitment to and awareness of equity, access to services, anti-racism and anti-oppression, gender-justice and anti-poverty as it relates to immigrants and refugees.

Key Responsibilities 

• Develop project work plans, timelines, implementation strategies and plans.
• Maintain an updated knowledge base of issues related to all aspects of the newcomer settlement process.
• Work with groups of agencies and/or related stakeholders to identify areas of potential collaboration and sharing of resources and information.
• Maintain the SettlementAtWork.Org brand as a widely recognized resource for delivering quality, trustworthy, accessible and up-to-date resources to settlement practitioners in Ontario. 
• Promoting the website to their respective target groups via appropriate channels, such as Social Media and OCASI newsletters. • Make recommendations for technical and design site improvements. 
• Provide editorial and writing support (in French) to staff for internal and external communication. 
• Post and translate information such as orientation/workshops for settlement workers, learning opportunities, meetings, RFPs, job postings, etc.
• Develop and implement a content strategy including content policies and priorities, building partnerships, ensuring copyright and content guides are followed. 
• Support the development of sector interaction by providing links to best practices and sharing of information. 
• Develop and implement an outreach and promotion strategy that strengthens relationships with and amongst organizations. 
• Provide support to other sector-focused websites, such as the Newcomer Donation Network and SettleNet.org. 
• Participate in the development of/and adherence to the project budget. 
• Contribute to the development of funding proposals. 
• Contribute to a healthy and safe environment for oneself and others and complies with all safe working procedures and instructions including OCASI’s policies and procedures.
• Create a safe and supportive learning environment. 
• Uphold OCASI’s basic principles for the workplace environment including commitments to the needs, directions and concerns of immigrants and refugees and OCASI’s member organizations. 
• Embrace and actively uphold OCASI’s mission, equity, access, anti-racism and antioppression principles. 
• Acknowledge, appreciate, and encourage individual differences and value people for their skills, competencies, and contribution to OCASI’s continuing success. 
• Maintain an updated knowledge base of issues related to all aspects of the newcomer settlement process. 
• Other duties as assigned.

Required Qualifications 

• Excellent verbal and written communication skills in both French and English especially within a web context ability to write using plain language for the target audience. 
• Relevant post-secondary diploma or degree (e.g. social science, social work, community development, immigration & settlement studies) or the equivalent acceptable combination of education and experience working in the non-profit sector 
• Minimum of 3 years of experience working as a coordinator in a non-profit or community-based agency in the immigrant services sector or other relevant community services sector 
• Experience in program coordination, including program planning, developing work plans, priority setting, tracking expenses, evaluation and writing reports to funders 
• Knowledge and understanding of immigrant and refugee sector issues and information needs, as well as the issues facing Francophone immigrants and refugees and the member agencies that serve them 
• Experience in knowledge management that promotes an integrated approach to identifying, capturing, evaluating, retrieving and sharing information that develop the capacity of the Immigrant and Refugee sector. 
• Demonstrated sensitivity to other cultures and ability to outreach to newcomer communities, specifically francophone communities 
• Understand the fundamentals of information and referral provisions as they pertain to human services in Ontario. 
• Experience in program coordination, including program planning, developing work plans, priority setting, tracking expenses, and writing reports to funders 
• Experience in web content management, knowledge of Drupal is an asset, and basic knowledge of HTML. 
• Knowledge of and familiarity with issues and barriers to success (e.g. LGBTQ, racism and discrimination, etc.) faced by or affecting newcomers, immigrants and refugees in Ontario. 
• Understanding of equity and access issues as they pertain to francophone immigrants, refugees, newcomers and racialized communities.
• Knowledge of the sectors (employment, health, housing) in the province of Ontario 
• Strong relationship building and networking skills as well as the ability to establish rapport with members, partners, staff and volunteers. 
• Detail-oriented with strong organizational skills and the ability to meet tight deadlines and demanding schedules 
• Excellent interpersonal skills including the ability to consult, collaborate and work as part of a team 
• Proficiency with computers and the Internet, including familiarity with social media, community internet technologies and online discussion forums. 
• Ability to function in a multidisciplinary, culturally diverse workplace and work with a wide range of client groups. 
• Good judgment, problem-solving, and conflict resolution skills. 
• Ability to work both independently and as part of a team environment 
• Demonstrated commitment to principles of social justice, cultural competency as well as equity and inclusion. 
• Ability to determine the type, quality and quantity of content needed for the websites as well as good editing skills. 
• Ability to be professional and maintain respectful communication. 
• Collaborative team player with strong interpersonal and relationship-building skills 
• Detail-oriented with strong organizational skills and the ability to meet tight deadlines and demanding schedules. 
• Ability to work both independently and as part of a team environment.

Employment Details 

• Salary is $52,501 plus benefits, unionized with Unifor Local 87M 
• Job type: Full-time position based on 35 hours per week 
• This is a Bilingual role – French and English are required 
• Some overnight travel within Canada may be required 
• OCASI currently operates within a Hybrid workplace model