Sector 101

Introduction to serving im/migrants and refugees. The base level of knowlege to understand the im/migrant and refugee-serving sector, values, principles, and standards for settlement work, and ways to support newcomers who encounter common barriers and challenges to a successful settlement.

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Showing 1 - 10 of 10
  • Course/Training

    Creating Positive Spaces for LGBTQIA+ Newcomers Level 1

    This course provides participants with an interactive way of learning and discussing ways to address oppressive incidents occurring against LGBTQIA+ service-users and service-providers, and enables participants to do so alongside fellow service providers from across Ontario.

    Last updated Oct 1, 2025

  • Best Practices/Practical Guide

    Guide to the DTC & RDSP for Newcomers with Disabilities

    This toolkit is designed to help frontline workers in settlement agencies and advocates introduce newcomers with disabilities to both the Disability Tax Credit and Registered Disability Saving Plan, explain the benefits of these programs, the eligibility criteria, and to guide

    Last updated Oct 1, 2025

  • Best Practices/Practical Guide

    Foundations of Settlement Work in Ontario

    Many organizations and individuals have used OCASI’s training guide Immigrant Settlement Counselling as a resource and a reference since it was published in 1990 and updated in 2000.

    Last updated Oct 1, 2025

  • Other

    LearnAtWork.ca

    Learn at Work website contains a collection of online learning courses created and hosted by OCASI. Many of the courses are online versions of in-class training that were offered by OCASI. The topics are mainly on skills in working with clients.

    Last updated Aug 15, 2025

  • Course/Training

    Foundation of Settlement Work Level 2

    The professional development e-learning course Foundation of Settlement Work Level 2 provides more in-depth training materials on the immigrant and refugee serving sector.

    Last updated Dec 3, 2024

  • Glossary/Factsheet

    Resource Sheet for Settlement Agencies

    Friends and relatives in Canada seeking information about Canadian citizens who were on board flight PS752 should contact Global Affairs Canada’s Emergency Watch and Response Centre.

    Last updated Oct 25, 2024

  • Research/Dataset

    The Competencies of Frontline Settlement Counsellors in Canada

    There is a pressing need for greater training of settlement counsellors – those on the front lines of welcoming newcomers to Canada – as their role changes in response to rising immigration levels and an increasingly complex settlement landscape, according to a new CERIC-funded

    Last updated Aug 27, 2020

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  • OCASI PD Conference Logo

    Apply now: Marketplace Display Tables

    The OCASI Professional Development Conference 2025 will bring together frontline workers, program coordinators and managers from OCASI member agencies and other refugee and im/migrant serving organizations. It is a space for our sector to strengthen organizational capacity…

    Published June 26, 2025

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