Introduction to serving im/migrants and refugees. The base level of knowlege to understand the im/migrant and refugee-serving sector, values, principles, and standards for settlement work, and ways to support newcomers who encounter common barriers and challenges to a successful settlement.
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Course/Training
Equity Stream Capacity Building Webinar Series
The series focuses on building organizational and service capacity, enabling GCOs to sustainably support their communities while addressing systemic barriers and delivering inclusive, culturally responsive services.Last updated Aug 17, 2026
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Best Practices/Practical Guide
Cultivating Genuine Belonging as a Practice to Fix and Fund the Charitable Sector
The article explores how cultivating genuine belonging, safety, inclusion, and open dialogue can help address racism, strengthen workplace culture, improve staff retention, and build a stronger charitable sector.Last updated Aug 12, 2026
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Best Practices/Practical Guide
Appointing the non-profit ED of 2026: From Operational Manager to Ecosystem Orchestrator
Boards that continue to recruit yesterday’s leadership profile will unintentionally constrain their organizations’ future capacity. Contributor Stephen Murgatroyd outlines the core capabilities non-profit boards should prioritize when appointing executive directors in 2026.Last updated Aug 12, 2026
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Course/Training
Registration Open: Serving Youth in Newcomer Communities
OCASI is pleased to open registration for upcoming self-directed online training on:
Serving Youth in Newcomer Communities (SYNC)
- Date: July 2 – Oct 30, 2026
- Location: Online at learnatwork.ca
- Self-enrolment: Open throughout the course period
About this Course
Be among the first
Last updated Jun 30, 2026
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Best Practices/Practical Guide
Reclaiming authentic collaboration: What we achieve when lived experts share in the power
First voice is a term coined by advocates in the community to reflect the value of lived expertise. It signifies the primacy of knowledge gained by experience. It’s not a substitute for academic or professional skill; it’s another dynamic of intellectual competence that can
Last updated Jan 15, 2026
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Best Practices/Practical Guide
OCASI Guidelines on Trauma and Violence Informed Approaches for Agencies Serving Immigrants and Refugees
These Guidelines were developed as part of OCASI’s Mental Health Promotion in Immigrant and Refugee Serving Organizations initiative. They are meant to support anyone who interacts with the public on behalf of OCASI or similar organizations. The Guidelines are flexible and can beLast updated Oct 1, 2025
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Best Practices/Practical Guide
Guide to the DTC & RDSP for Newcomers with Disabilities
This toolkit is designed to help frontline workers in settlement agencies and advocates introduce newcomers with disabilities to both the Disability Tax Credit and Registered Disability Saving Plan, explain the benefits of these programs, the eligibility criteria, and to guideLast updated Oct 1, 2025
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Best Practices/Practical Guide
Foundations of Settlement Work in Ontario
Many organizations and individuals have used OCASI’s training guide Immigrant Settlement Counselling as a resource and a reference since it was published in 1990 and updated in 2000.Last updated Oct 1, 2025
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Other
LearnAtWork.ca
Learn at Work website contains a collection of online learning courses created and hosted by OCASI. Many of the courses are online versions of in-class training that were offered by OCASI. The topics are mainly on skills in working with clients.Last updated Aug 15, 2025
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Best Practices/Practical Guide
Sharing Settlement and Integration Practices that Work: Understanding and Preventing Vicarious Trauma Instructor Toolkit
The Understanding and Preventing Vicarious Trauma Instructor Toolkit is an online, self-directed, evidence-based resource designed for English language instructors, particularly those working in the settlement sector. It supports instructors in delivering trauma-informed languageLast updated Jun 13, 2025
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RFP Posted 1 month ago
Call for Webinar Proposals
National Online Bilingual Community of Practice (CoP) - SettleNet.org Remote
Ongoing deadline
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Call for workshop proposals
The National Bilingual Online Community of Practice (CoP) is seeking French-speaking facilitators for its 2026–2027 digital programming. To view the announcement, please click here. (in French )
Published May 13, 2026
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IRCC Message to All Funded Service Provider Organizations (SPOs)
Colleagues,
Following is the email that was sent from Maxine Ifill, DG, Settlement and Resettlement Operations to all funded Service Provider Organizations regarding the impacts of Budget 2025, the latest Immigration Levels Plan, and the Comprehensive Expenditure Review (CER) on…
Published January 16, 2026
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Refugee Dental Care Ads
Immigration, Refugee and Citizenship Canada (IRCC) is making the public aware of ads that are appearing to promote free dental care for refugee clients.Published August 20, 2025