ServiceOntario Offering Appointment Booking to Help Alleviate Wait Times

Customers can now book appointments online for in-person services at select locations

November 27, 2020 Government and Consumer Services

TORONTO — To help reduce wait times and manage customer flow, ServiceOntario is now offering appointment booking at 42 of its busiest locations. Appointments will minimize lineups and wait times for customers and help staff to safely facilitate services that need to be completed in-person.

Due to the risks associated with COVID-19, it is strongly recommended that customers continue to access services available online and only book an in-person appointment if necessary. For transactions that need to be completed in-person, appointments can be booked up to two weeks in advance at Ontario.ca/Appointment

"By offering appointment booking and online options, we aim to make renewals and other key services easier and safer for customers and staff at ServiceOntario," said Lisa Thompson, Minister of Government and Consumer Services. "I encourage Ontarians to take advantage of these options to save time, make headway on to-do lists, and help protect our communities."

ServiceOntario centres offering appointment booking:

1. Aurora: Bloomington and Yonge
2. Aylmer: John and Progress
3. Barrie: Simcoe and Mary
4. Belleville: Front and Bridge
5. Brampton: Gateway and Summerlea
6. Brampton: Wexford and Hurontario
7. Brockville: King and Market
8. Burlington: Brant and North Service
9. Chatham: Grand and Mitchener
10. Cornwall: Brookdale and Fourteenth
11. Dresden: St. George and Main
12. Dubreuilville: Des Pins and Épinettes
13. Georgetown: Marketplace Mall
14. Guelph: Stone Road and Gordon
15. Hamilton: King and MacNab
16. Kemptville: Campus and Concession
17. Kingston: Division and Dalton
18. Kitchener: Duke and Ontario
19. Lindsay: Kent and Angeline
20. Lively: Regional Rd 24 and Jacobson
21. London: Dundas and Talbot
22. Massey: Sauble and Imperial
23. Milton: Highpoint and Regional Rd 25
24. Mississauga: Westdale Mall
25. Napanee: Snow and Advance
26. Oakville: North Service and Dorval
27. Orangeville: Broadway and 4th
28. Ottawa: Bank and Alta Vista
29. Ottawa: Main and Casleton Cathcart
30. Ottawa: Merivale and Slack
31. Ottawa: Ottawa City Hall
32. Renfrew: Plaunt and Prince
33. St. Catharines: St. Paul and Carlisle
34. Toronto: Bay and College
35. Toronto: Bloor and Islington
36. Toronto: Cedarbrae Mall
37. Toronto: Leslie and Lake Shore
38. Toronto: Sheppard and Doris
39. Toronto: Sheppard and Kodiak
40. Welland: Niagara and Thorold
41. Whitby: Rossland and Civic Centre  
42. Windsor: McDougall and University

Quick Facts

• Over 40 of the most common transactions – like driver’s licence and licence plate sticker renewals - are available 24/7 at ServiceOntario.ca
• All necessary supporting documents should be brought to the appointment. A list of required documents can be found on the product page for each service. Visit ServiceOntario.ca to find the service(s) you need.
• Those who need to go to a ServiceOntario centre should complete the COVID-19 screening before arriving. When in a centre, maintain at least two meters from other people to help limit the spread of COVID-19, as well as follow the province-wide mandatory mask policy for indoor public places.