Assistant Manager (Case Management)

This is a full-time, non-union contract position scheduled to work 35 hours per week,

 Monday to Friday (9:00am-5:00pm)

DUTIES AND RESPONSIBILITIES

• Trains, develops and supervises case management team (general and housing counsellors) 
• Conduct one on one supervision session and case review sessions with each of the counsellors to ensure proper case planning and proper services are being provided to the clients. 
• Manages and distributes the caseload of counsellors
• Review and approve client’s eligibility to different service programs such as financial assistance, housing allowance, and furniture bank.
• Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with Central Intake, follow up with facility management when needed
• Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
• Ensures incident reports and documentation are up to date.
• Responds and supports clients and counsellors in addressing emergencies, incidences. 
• Supports the hiring and training of new staff.
• Works closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
• Coordinates/supports the delivery of services to clients. 
• Reviews/ensures files and documentation are up to date on data bases used.
• Ensures that the center and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.
• Works with team on developing and updating shelter policies. 
• Always be available on call for staff emergencies.

QUALIFICATIONS

• Post-secondary degree or equivalent and related management experience.
• Minimum two (2) years of experience working in a shelter setting is required, with at least one (1) year of experience in supervising shelter programs and staff. 
• Excellent interpersonal, verbal, and written communication.
• Demonstrated knowledge of the Toronto Shelter Standards.
• Demonstrated ability in developing, implementing and evaluating programs.
• Demonstrated knowledge in issues facing people experiencing homelessness.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
• Experience in entering and monitoring data in an internet-based database.
• Ability to speak a second language would be considered asset. 
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months.