Assistant Manager - Employment Services Weston

This is a full-time management position scheduled to work on-site five days, 35 hours per week

DUTIES AND RESPONSIBILITIES

• Assists the program manager in coordinating and monitoring all assigned programs and services, and in ensuring all funding requirements, commitments and targets are met.
• Troubleshoots, monitors, coaches, trains and provides guidance to the employment team in areas of assessment, case management and day-to-day operational issues.
• Monitors and helps to supervise activities of administrative staff and volunteers/placement students.
• Tracks, monitors and submits payment requests; coordinates with the finance department to ensure completion of claims.
• Participates in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
• Reviews, monitors, evaluates and enriches established programs to ensure that quality service is provided and contractual obligations are met by maintaining systems including checklists, templates to measure the quality of clients’ files, documentation and data entry.
• Schedules and conducts weekly randomized file and data bases (Future-Fit AI (FFAI), CaMS, CIS, Employer Data Base) audits to ensure accurate and timely file documentation/maintenance and data integrity.
• Compiles, analyzes and disseminates activity monitoring reports to staff and Managers.
• Reviews Better Job Ontario (BJO) applications and assists the submission process.
• Oversees and processes COJG training applications and conducts employer site visits.
• Assists in the development in writing funding proposals and reports.
• Develops, tracks and monitors all program metrices and assists manager in the evaluation of the program services.
• Coordinates the successful execution of job fairs and events at the assigned locations.
• Makes recommendations to the program manager regarding strategies and activities that improve program efficiency and effectiveness.
• Tabulates, compiles and verifies program statistical data and assists the manager in preparing narrative reports.
• Works in collaboration with COSTI’s Marketing Department to create effective program marketing campaigns, including web content, flyers, presentations, etc.signed by the management.

QUALIFICATIONS

• University Degree in Business, Human Resources or a related field.
• Two (2) years of experience supervising and coaching staff in a unionized environment. Preference will be given to those who have supervised staff in an employment program.
• Three (3) years’ experience providing employment services within the Employment Ontario and multiple employment services guidelines and procedures.
• Experience working in Employment Ontario programs and knowledge of BJO, COJG, CaseFLO and/or FFAI, and CaMS are strong assets.
• Exceptional ability in performance management, team leadership and staff coaching/mentoring, preferably in a diverse setting
• Demonstrated ability to monitor program activity to ensure the provision of quality service in meeting program objectives
• Demonstrated ability to liaise with community organizations and government.
• Career and employment counselling and/or job development is preferred
• Strong understanding of local labour market trends and community services networks
• Knowledge of the Toronto Region’s underserved neighborhoods and experience serving multi-barrier clients.
• Sensitive to and aware of the multicultural community and the social problems facing immigrants.
• Excellent oral and written English; ability to communicate in a second language is an asset.
• Must possess a valid driver’s license and access to a reliable vehicle for work-related travel within the Greater Toronto Area (GTA)
• Must be available to work some evenings & weekends.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.