Assistant Manager (Morning) Operation

This is a Full-time non-union position scheduled to work 35 hours per week 

(Monday to Friday: 7:00 a.m. to 3:00 p.m.)

Duties

• Trains, develops and supervises Reception Center support workers, relief staff and security staff.
• Oversees the delivery and coordination of program services which includes supporting staff and client day to day issues, liaising with Central Intake, follow up with facility management.
• Maintains and update work schedules ensuring proper coverage of every shift and maintaining proper staffing.
• Ensures incident reports and documentation are up to date.
• Supports the hiring and training of new staff.
• Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.
• Coordinates/supports the delivery of services to participants.
• Reviews/ensures files and documentation are up to date on data bases used.
• Supports and lead Reception Center staff in managing crises and high-risk situations.
• Ensures that the center and its staff are in compliance with operational policies and procedures and Temporary Reception Center Standards.
• Works with team on developing and updating Reception Center policies.
• Always be available on call for staff emergencies.

Qualifications

• Post-secondary degree or equivalent and related management experience.
• Minimum two (2) years of full-time experience working in a Reception Centre, Shelter, Refugee Reception Program, Housing Program, or other congregate care/community-based setting, supporting individuals experiencing psychological, physical, emotional, housing, settlement, or environmental challenges, including at least one (1) year of experience supervising programs and staff
• Excellent interpersonal, verbal, and written communication.
• Demonstrated knowledge of the Toronto Shelter or Reception Centre Standards.
• Demonstrated ability in developing, implementing and evaluating programs.
• Demonstrated knowledge in issues facing people experiencing homelessness.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
• Experience in entering and monitoring data in an internet-based database.
• Ability to speak a second language would be considered asset.
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within past 6 months. 

LOCATION:                                        Simcoe County

START DATE:                                   August 17, 2026, to March 31, 2027

SALARY RANGE:                            $61, 414 to $64, 940 per annum plus benefits

POSTING DATE:                              July 27, 2026

CLOSING DATE:                              August 10, 2026

Priority consideration will be given to those on Notice of Recall.

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