Coordinator, Language Assessment

The Temporary Coordinator will report to the Manager, Language Assessment Services -  Peel Halton Dufferin and provide leadership and support to assessment staff at both the Mississauga and Malton sites and also administer language assessments to eligible adult clients.

DUTIES AND RESPONSIBILITIES

Supervision 

• Coordinate appointment scheduling for testing centre sites and online
• Ensure smooth workflow and exceptional customer service to clients, community partners and colleagues
• Motivate and supervise assessment staff including assessors in the delivery of service
• Cultivate a positive, engaged and healthy team environment and a OneAchēv mindset
• Communicate site-specific matters to Manager in a timely fashion based on degree of importance
• Provide training re: onsite procedures and policies specific to the CLARS Language Assessment Centre protocols and guidelines
• Liaise with Achev Site Coordinators and ensure Language Assessment Centre staff teams adhere to site-specific and organization-wide safety and other mandatory procedures
• Facilitate employee goal-setting and timely conduct of performance reviews
• Facilitate regular team meetings and provide site updates at all-staff meetings
• Work collaboratively with the other coordinators and staff to identify/implement motivation and professional development initiatives to foster and maintain positive team morale
• Effectively communicate with and support the Manager and coordinators from other LAC locations, to ensure cohesive delivery of services to clients and language training providers
• Arrange site coverage and supervision in coordination with management and other coordinators
• Pro-actively support Assessors in addressing client/provider needs in a timely and efficient manner; notify and involve management as necessary
• Report issues and recommendations to management in a timely manner
• Compile and submit reports as requested
• Travel to other sites in PHD as required
• Other duties as assigned by Manager

Language Assessment and Referral

• Administer assessments to adult clients, including covering assessments when assessors call in sick
• Complete placement /referral documentation using the HARTs/CLARS database
• Liaise with Service Providers regarding general inquiries and placement
• Ensure a consistent, warm and welcoming approach to the reception of all clients
• Screen clients for language programs
• Offer general information and orientation sessions to clients
• Monitor and update information on services provided by community partners
• Participate in special projects promoting programs

QUALIFICATIONS:

Special Skills, Knowledge, and Experience Required: 

• Two or more years of experience supervising and managing teams
• Demonstrated experience onboarding, training and coaching staff
• Demonstrated experience with successful change management initiatives
• Familiarity with CLARS Operational Guidelines and protocols
• Ability to support and motivate others in a collaborative team environment
• Sensitivity to, and awareness of, diversity of cultures represented by clientele, staff and providers
• Organizational skill and attention to detail
• Individual consultation/interviewing skills
• Superior English communication skills
• Experience in using Excel, Word, Powerpoint, Sharepoint, Teams and Outlook
• Several years experience providing language assessments is preferred
• Knowledge of HARTS (experienced user preferred)
• Knowledge of eligibility for language programs (IRCC and MLITSLD requirements)
• Knowledge of language training options and local community service providers

EDUCATION & CERTIFICATION REQUIRED: 

• Post-secondary education in related field - e.g. undergraduate degree in communications, social work or teaching; with strong interpersonal focus - language studies an asset
• Supervisory/management/coaching related training an asset
• Training on CLB based in-person and online tools including: CLBPA, CLBPT and others as identified by funder