Employment Counselor - IES

Position Title: Employment Consultant - Integrated Employment Services

Location: This position is primarily based at 355 Church St, Toronto, ON M5P-2G7

Vacancy: Existing

Vacancy number: IES-0009

Number of openings: 1

Rate of Pay per Hour: $ 29.04

Hours: Full-time, In- person

Application Deadline: August 31, 2025, 11:59 PM EST

Position Summary

The Employment Consultant is the first point of contact for all NEW job seekers; their job is to welcome people and convey a friendly, professional, knowledgeable and efficient atmosphere. Their role is as the ‘anchor’ to the job search/case management process and assess client needs. This position requires a responsive employment consultant who is client-focused and knowledgeable re: the Employment Ontario model and job search barriers. You are collaborative, take initiative, and work within the policies and are accountable and responsible for specific targets. You are a lifelong learner, who is passionate about connecting marginalized community members to employment opportunities.

Key Responsibilities

• Conduct eligibility assessments and develop individualized action plans for job seekers.
• Deliver end-to-end employment services, including job readiness workshops, one-on-one coaching, and referrals to community resources and training programs.
• Manage a caseload of approximately 200 clients using CRM software and Case management systems, maintaining accurate records of client progress, referrals, and outcomes.
• Provide comprehensive case management, including intake, assessment, and the development of personalized employment plans.
• Support clients in identifying their strengths, addressing employment barriers, and building action plans for job readiness and retention.
• Conduct follow-ups to ensure client progress and provide additional support as needed.
• Provide advocacy and support for clients in areas of employment, skills training, social assistance, and equitable access to services.
• Facilitate workshops to prepare clients for job search, interviews, and successful workplace integration, with a holistic focus.
• Meet monthly/yearly performance requirements and maintain professional and effective information tracking systems on all activities performed
• Conduct needs assessments and career testing in individual and/or group settings.
• Meet individual, organizational and Employment Ontario program goals/targets, service utilization targets, and monthly statistical requirements.
• Maintain professional and effective updated information tracking systems on all activities performed.
• Build and maintain relationships with private and public sector employers to connect clients with sustainable job opportunities.
• Maintain strong internal and external partner relationships to facilitate referrals and holistic support.
• Host community and employer events, job fairs, and networking opportunities.
• Proactively identify and research sector-specific opportunities for clients.
• Contribute to maintaining the NEW job board and ensuring job postings are current.
• Attend Job Fairs and other employer-related networking opportunities
• Host community and employer events
• Research and identify employers and sector opportunities on behalf of clients

Minimum Requirements: 

• Post-secondary degree or equivalent in Career and Work Counselling/Adult Education or a relevant field and/or 5 years directly related work experience 
• Minimum 3 years of Case management experience required
• Experience coaching and mentoring clients, working with individuals with complex barriers and inclusion groups, and building partnerships with employers, community agencies, and other stakeholders.
• Knowledge of the local labour market, community resources and government assistance programs
• Knowledge of job search techniques, career development tools and issues relating to unemployment
• Strong detail literacy, including social media, CRM and Microsoft Office Suite
• Adherence to confidentiality and professional codes of conduct
• Certified Career Development Practitioner (CCDP) designation is considered an asset
• Experience with provincial government and other online tools such as ICM, CaMS and online employment services