Housing Counsellor

This is a full-time, Union Contract position scheduled to work 35 hours per week. (9:00 AM to 5:00 PM)

(The current Incumbent is on secondment)

DUTIES AND RESPONSIBILITIES

• Conducts housing searches in and outside of Toronto for newcomer individuals and families.
• If needed escorts clients to housing appointments and advocates on their behalf.
• Secures appropriate and affordable housing for clients.
• Provides support to clients in negotiating and finalizing housing leases.
• Recruits housing providers and maintains a housing data bank/registry of housing providers.
• Provides crisis support and intervention as required.
• Mentoring volunteers to assist with housing search and escorting of clients.
• Maintains program and statistical information in COSTI’s database and prepares reports.
• Conducts housing orientation sessions to ensure that the client understands the rights and responsibilities of tenants and landlords.
• Liaises and consults with other professionals and organizations.
• Refers clients to community & social service agencies for additional support.

QUALIFICATIONS

• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience providing housing services to refugees or newcomers.
• Demonstrated experience providing services to families, refugees, or newcomers.
• The ability to speak a second language is an asset. Preference will be given to those who speak Arabic, Spanish, Amharic, Tirgrina
• Previous case management experience.
• Knowledge of specific issues facing people fleeing war
• Knowledge of settlement and housing-related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Possession of a valid First Aid/CPR training certificate is required.
• Must have a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.

**Hours of work shall be scheduled in accordance with Article 12.01 and shall consist of five (5) seven (7) hour days, Monday to Friday.

LOCATION: HWY 401 and Dixon Rd, Toronto

DURATION: November 17, 2025, to July 15, 2026.

SALARY RANGE: $55,141 - 57, 809 per annum + benefits

POSTING DATE: October 27, 2025

CLOSING DATE: November 7, 2025