On-Line Services Facilitator

This is a full time Non-Union contract position scheduled to work 35 hours per week**

DUTIES

• Prepare and facilitate on-line workshops/resource sector-specific modules to support job search, job matching/development and job maintenance.
• Develop workshop pre-employment materials, plan activities, discussion topics and individual and group exercises as per program’s curriculum.
• Research, procure and maintain updated materials/links related to employment, education, training, relevant legislation/codes and community services on the platform
• Provide assistance, guidance, information and referrals to clients, including referrals for client service planning and coordination.
• Confirm full client intake data entry and linkage with Client Information System for service statistics.
• Conduct employer research to establish current personnel practices, business requirements, skill gaps, occupation accreditation procedures and related labour market information to support site development/ expansion.
• Collect client workshop enrolment data and feedback to measure service satisfaction, inform continuous improvement planning and compile service statistical and narrative reports.
• Other administrative duties as assigned.

QUALIFICATIONS

• Career and Work diploma or a Social Services diploma with relevant practicum experience.
• 12 months of in-person and online group facilitation experience. 
• Knowledge of client-centered and trauma-informed group facilitation practices 
• Demonstrated experience facilitating, developing pre-employment preparation, career planning and job retention material.
• Knowledge of employment programs and services available 
• Must have direct experience with the Moodle E-learning platform
• Proficiency using web conferencing platforms including MS Teams webinar and Zoom; knowledge of AI job search and career tools
• Experience with Word, Excel, PowerPoint, Internet, email, and other windows environment software. 
• Dynamic with excellent presentation skills 
• Excellent communication and interpersonal skills
• Life skills Training Certificate or equivalent certification/experience is an asset.
• Sensitive to the needs of diverse populations including new immigrants, refugees, LGBTQ and persons with disabilities.
• Flexibility to deliver in-person workshops and information sessions as required.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.