Manager, Child & Family Department

Delta Family Resource Centre (Delta Family) is a community-based agency, which has served diverse communities in  North-West Toronto for over 40 years. Black-led, Black serving and Black Focused (B3) Delta Family has served  Toronto’s diverse Northwest neighbourhoods since 1981, and our dedicated team of 60 professionals provide a wide  range of programs, customized services and activities in six locations. These programs enhance individual skills and  promote well-being and healthy communities. Committed to anti-oppression, addressing Anti-Black racism and  inclusive ways of engaging participants, Delta Family is place-based and race-based. Situated in ethno-racially diverse  communities, the agency envisions vibrant, empowered communities where Black potential is nurtured and  celebrated, and all people thrive. Delta Family provides a responsive range of programs, services and activities for  families, young children and their caregivers, youth, the Black community and seniors. Delta Family operates on a  hybrid model, with staff currently required to deliver in-person services at least 3 or 4 days weekly, according to  program needs. 

Position Overview 

The Manager, Child & Family Department provides strategic leadership and operational oversight for a portfolio of  child- and family-focused programs, with a strong emphasis on Black-mandated and Black-focused Early Years  programming. The role oversees multiple programs delivered across sites, including Black EarlyON, Kujistahi, After  School (ASP), and several EarlyOn/Family Resource (FRP) programs as well as the NEW Nguzo Saba Black EarlyON  Centre. This position requires strong knowledge of early childhood development, family support principles,  community development, and culturally responsive, identity-affirming programming for Black families and other  diverse communities. The Manager supervises Team Leads and frontline staff, including Early Childhood Educators  and Child & Family workers, and provides leadership to ensure progressive, high-quality, welcoming, and  developmentally appropriate environments for children, parents, and caregivers. 

This role requires lived experience as a member of the Black community, as this is essential to provide the leadership  of this complex portfolio which includes many Black-focused programs which are identity-affirming, and grounded in  the lived realities of Black communities and lead Africentric programming in the sector. 

Core Competencies 

• Application of trauma-informed, culturally responsive, anti-oppressive and Anti-Black racism practices 

• Intercultural competency and sensitivity to diverse family and community needs 

• Strong leadership, problem-solving, planning and organizational skills 

• Ability to include, guide and support a diverse staff through frontline and operational challenges 

• Strong interpersonal skills and ability to build effective partnerships 

Key Responsibilities 

• Provide leadership and oversight for all programs within the Child & Family Unit, ensuring alignment with  EarlyON guidelines and Delta Family’s B3 mandate. 

• Oversee the establishment of the first of two Black EarlyON centres in Toronto 

• Champion, guide, coach and promote Black-focused programing in Delta Family’s Child & Family dept. 

• Ensure that the 3 legacy FRP programs continue to grow and develop, serving diverse communities 

• Supervise Team Leads and departmental staff to deliver high-quality, inclusive, culturally responsive programming for children, parents, and caregivers. 

• Oversee program planning, implementation, evaluation, and reporting across multiple sites.

• Lead the development and delivery of culturally relevant programs that reflect the lived realities of Black families and communities. 

• Ensure safe, welcoming, developmentally appropriate environments that affirm cultural identity and  belonging. 

• Oversee site operations, logistics, and safety protocols and maintain effective systems, including staffing coverage, scheduling, program calendars, and documentation. 

• Strengthen partnerships with diverse partners and networks to enhance service delivery. 

• Represent Delta Family at sector tables and community networks to support collaborative and integrated service models. 

• Ensure compliance with organizational policies, EarlyON and funder requirements, and reporting standards. 

• Oversee site operations, logistics, and safety protocols. 

• Support funding applications, departmental reporting, and organizational planning processes. 

• Provide leadership and guidance on frontline escalations to ensure consistent service quality across sites. 

• Lead continuous improvement efforts by monitoring outcomes, reviewing feedback, and implementing enhancements to strengthen participant experience. 

• Work collaboratively with other departments to support integrated service delivery and organizational impact. 

• Advocate for the needs of Black and other families served. 

Qualifications 

• Degree or diploma in Child & Youth Care, Community Development, Early Childhood Education, Social Services, or a related field or relevant experience 

• Minimum 3 years of supervisory or management experience 

• Lived experience and deep understanding of the challenges faced by diverse Black communities 

• Minimum 3–5 years of experience leading early years, child, youth, family support or community engagement programs in a community setting 

• Strong knowledge of child development, youth engagement, family support principles, and community-based programming 

• Proven experience engaging with underserved communities, particularly Black families and grassroots agencies 

• Demonstrated experience in leading multiple programs and introducing new innovative initiatives 

• Demonstrated ability to mobilize community-led initiatives and support organizational advocacy 

• Excellent group facilitation and communication skills, both verbal and written 

• Experience with documentation, reporting, and program evaluation 

• Experience in grant writing and resource development is an asset 

• Proficiency in Microsoft Office and comfort with digital tools 

• Strong command of the English language, verbal and written; additional languages are an asset 

• Clear Vulnerable Sector Check required 

 DEADLINE: January 14th , 2026