Manager - OSC-ISC

This is a fulltime non-union position scheduled to work 35 hours per week**

DUTIES

• Supervises staff, administers program service operations and provides leadership and support in the development and delivery of program.
• Reviews, monitors, evaluates and current sub-contracts with service delivery agencies to ensure that quality service is provided according to agreement(s).
• Maintains cognizance of a broad range of service delivery networks.
• Ensures that all organizational time lines are met (for service delivery contracts, quarterly reports and performance appraisals).
• Provides input into the development of Centre’s budget. Monitors, controls and approves budgetary expenses within allowable limits. 
• Participates in organizational meetings and other community meetings.
• Responsible for hiring, training, evaluating and disciplining staff, students and volunteers 
• Monitors delivery of workshops, soliciting and recording recommendations and changes on an ongoing basis; coordinates update of materials including but not limited to proof reading and editing.
• Supervises webinar delivery and trains project staff and facilitators from partner agencies as needed (in-person and online).
• Identifies new service provider's needs and assists them to meet these needs.
• Develops and writes funding proposals. 
• Develops and maintains positive working relationships with partners, funders and other service providers.
• Coordinates programs/contracts' activities in conjunction with the Program Management Team.
• Prepares monthly and quarterly reports, as well as articles for both in-house and external publication.

QUALIFICATIONS

• Social Services Worker Diploma or equivalent with relevant practicum experience. 
• Minimum of two (2) years’ experience supervising settlement programs and staff with an emphasis on initial client settlement issues. Preference given to those with experience supervising on-line service delivery.
• Minimum of two (2) years’ experience of monitoring and overseeing subcontracted community partners in a coordination capacity.
• Minimum of three (3) years’ of experience as a front line worker delivering both newcomer orientation sessions and settlement services with a focus on initial settlement issues.
• Demonstrated experience in project management.
• Demonstrated ability to liaise with community organizations and government.
• Knowledge of and sensitivity to multicultural community.
• Experience in monitoring financial reports and expenditures is essential. 
• Demonstrated ability in developing, implementing and evaluating programs.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential. 
• Demonstrated knowledge of webinar development and delivery on topics for newcomers, refugees and international students.
• Job will require travel in Ontario (GTA, Thunder Bay, Windsor, London, Ottawa, Hamilton, Waterloo, Niagara and York Region). Travel will also involve overnight stay.
• Access to a car and valid driver license is a must.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption

LOCATION:                            700 Caledonia Road, Toronto

START DATE:                       December 9, 2024      

SALARY RANGE:                 $66,193 to $69,993 per annum + benefits

POSTING DATE:                   November 8, 2024                  

CLOSING DATE:                   November 22, 2024