Manager Reception Center

COSTI’s Temporary Reception Centre provides short-term accommodation and stabilization support to asylum claimants. The program offers a safe, welcoming, and supportive environment where participants can access essential resources, receive settlement assistance, and begin rebuilding their lives.

This is a full-time non-union contract position scheduled to work 35 hours per week.                                                                                                                                            

Duties

• Manages Reception Center operating 24 hours per day, 365 days per year with the capacity to service up to 200 participants.
• Provides direct and indirect supervision to front line service staff and management staff.
• In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Reception Center staff.
• Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals.
• Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials.
• Monitors the delivery of services at the Reception Center in accordance with agency contractual obligations.
• Involved with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives.
• Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals).
• Monitors and oversees annual budget of up to $1.5 million; monitoring and controlling expenses within the organization’s guidelines and accounting practices.
• Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under Temporary Reception Center Standards.
• Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in Reception Center.
• Ensures confidentiality standards are followed when handling clients’ files.

Qualifications 

• University degree in Social Services field or equivalent. Preference will be given to those with a BSW.
• Three (3) years’ experience in staff supervision, and financial management, including evaluating, training and coaching staff.
• Experience managing an operational budget of up to $1,000,000.
• Demonstrated ability to develop and implement effective programs in the areas of refugee support, housing, and mental health
• Demonstrated experience working with Toronto Shelter or Reception Centre Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency Reception Centers and transitional housing programs.
• Excellent communication, conflict mediation and interpersonal skills.
• Demonstrated experience engaging with 2SLGBTQI+ and other marginalized communities, applying community development principles, harm reduction strategies, and recovery-oriented approaches to design and deliver services.
• This position will require occasional evening and weekend hours, and also on call emergency response.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months.
• Must have a valid First Aid/ CRP certificate and previous Naloxone training. 

LOCATION(S):                                  Simcoe County           

DURATION:                                       August 17, 2026, to March 31, 2027  

SALARY RANGE:                               $69,883 to $73,895 per annum plus benefits

POSTING DATE:                                July 27, 2026 

CLOSING DATE:                               August 10, 2026