Manager, Settlement Services

JOB POSTING

Manager, Settlement Services

(Full-time, Permanent)

Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status. 

We are searching for a dynamic and dedicated full-time Manager, Settlement Services to manage the development and delivery of relevant and efficient services which address the needs of the newcomer community. This position includes managing the SIP location, which provides in-person settlement services within the community.

If you want to apply your skills, experience, and talents to an organization that is making a difference in the lives of newcomers then this is the opportunity for you!

Why join us? 

We ensure our employees are reflective of the diverse clientele that we serve. We thrive on supporting our community, performing meaningful work, learning from our colleagues, making a difference and having fun! 

What you will be doing: 

• Plan, develop and supervise all aspects of the settlement programs 
• Manage program delivery to meet program outcomes and contractual agreements
• Develop and maintain service delivery partnerships with other community service providers in support of program activities
• Plan for program development and growth including writing proposals and funding submissions
• Represent the program at service networks, community meetings and conferences
• Devise and implement the program’s outreach strategy
• Ensure collection and entry of service data into an agency database, OCMS and ensure the reporting of all relevant data into iCARE on a regular basis
• Monitor the program budget and prepare monthly financial reports 
• Prepare and submit accurate and timely statistical and program reports as required
• Recruit, train, and supervise program staff and volunteers to ensure effective delivery of services and compliance with all required policies and procedures
• Represent CCS at service networks, community meetings and conferences
• Oversee the day-to-day management of the location

What are we looking for? 

• University degree in Social Sciences, Humanities, or equivalent combination of education and experience in a related field
• A minimum of 3 years of managerial experience, preferably in settlement sectors
• A minimum of 3 years of experience in staff supervision and evaluation
• Experience managing a site or facility
• Knowledge of local systems, services and resources relevant to newcomer settlement and employment
• Experience developing hybrid service delivery models
• Demonstrated budget experience including maintaining cashflow and preparing financial reports 
• Demonstrated interpersonal and cross-cultural communication skills required to work with clients, team members and the general public
• Demonstrated ability to work productively in a team setting, and independently
• Fluency in a second language relevant to the community is an asset
• Ability to work flexible hours and in-person including weekends

Why work with us?

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s what you get when you’re a permanent employee with us:

• We offer a secure retirement pension for our employees through our participation in the CAAT Pension Plan. CAAT gives our employees peace of mind, knowing that they are building a secure and predictable pension while they work. Learn more about the CAAT Pension Plan on their site. 
• Comprehensive group benefit plan to support your well-being that is paid in full by CCS! This includes extended health care, dental care, life insurance, accidental death and dismemberment coverage, long-term disability and an Employee Assistance Program (EAP).
• Support in your personal and professional growth with training, mentorship and more – because when you thrive, we thrive.
• An inclusive workplace culture and environment that encourages creativity, curiosity, and celebrate success!

Compensation: $38.74 to $ $43.12 per hour based on experience 

Location: 3227 Eglinton Ave E. 

Hours: 35 hrs/week; must be available to work weekend shift, occasional evenings and overtime as required

How to apply: Please refer to the CCS job portal on https://ccs.sutihr.com/jobs requisition code T494.

Application Deadline: Open until filled. 

CCS is committed to a workplace that reflects the diversity of the populations we serve. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion.  We encourage qualified candidates from Indigenous, Black and other racialized persons, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities to consider working with and for CCS.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  Please contact hr@ccscan.ca for assistance.

We strongly encourage all those who are interested to apply, even if they do not meet every requirement!