Program Assistant, MHS

Join Our Team
Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,530 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One part-time contract Program Assistant, MHS position available, starting on March 30, 2026, and ending on March 31, 2027, working 30 hours per week. - Experience or knowledge of working in a children’s mental health or social services environment is an asset.

What’s In It for You?

• Job Band D (hourly wages): Min - $22.88, Mid - $23.64, Max - $24.47
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Eligible to join the HOOPP defined pension plan on a voluntary basis.
• Access to our Employee and Family Assistance Program, which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly).
• 15 hours of personal time per year.
• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.

Your Role:

• Acts as a point of contact for client information systems.
• Provides a high level of customer service and administrative support to Leadership.
• Triages program inquiries and information regarding services within Starling Community Services.
• Provides administrative support, onboarding, and training for staff and programs within the division.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Your Talents and Experience:

• Experience or knowledge of working in a children’s mental health or social services environment is an asset.
• A college certificate or diploma in Office Administration and a minimum of two years of administrative experience or an equivalent education/experience combination.
• Advanced knowledge and skill in Office 365, Teams and SharePoint.
• Must be able to adhere to a high standard of confidentiality with respect to client information.
• Experience working with a variety of information systems and training platforms.
• Strong communication, comprehension, and written skills are required.
• Ability to work independently with minimal direction.
• Ability to handle multiple tasks.
• Fluency in multiple languages is an asset.