Program Coordinator, Settlement Services

Number of Positions: 1

Salary: $32.00/hour (37.5 hours per week)

This is NOT a bargaining unit position.

All applications are reviewed by our hiring team. We do not use AI in the screening or selection process.

We advise all applicants with work permits that obtaining employment with Polycultural will not guarantee the approval of any application for Permanent Resident status and emphasize that Polycultural’s positions do not currently qualify under the government’s Ontario Immigrant Nominee Program (OINP) or Labour Market Impact Assessment (LMIA) initiatives.

About Polycultural

Be a part of Polycultural Immigrant and Community services! Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers comprehensive benefits including employer paid Extended Health and Dental, RRSP match, and Employee Assistance Program (EAP).

Scope

Working as part of the management team, you will supervise two (2) Settlement Counsellors and one (1) Administrative staff in the operations and execution of settlement services for newcomers and refugees upon their arrival to Canada. This includes the provision of immediate and essential services like needs assessments, orientations, and regular follow-ups to ensure that newcomers and refugees are engaged and participate in programs that address their needs. Under the direction of the Program Manager, you will oversee the quality and delivery of services, preparing reports, supervising staff, maintaining required documentation, ensuring the team is meeting all program requirements as per the Organization’s set goals and targets, and always represent Polycultural in a professional manner.

Responsibilities

• Provide the full range of settlement services to adults, youth and seniors who are Canadian citizens, immigrants, refugees, and newcomer families
• Deliver settlement needs assessments for each client
• Connect clients with the internal programs and modules of settlement services delivery
• Provide information and referral to external programs and services that will be determined by each client/family
• Maintain strong working relations with agency programs and partner agencies
• Assist in the hiring, training, and supervision of staff and volunteers
• Responsible for approving timesheets and requests for time off
• Participate in network meetings with government departments, community organizations, and other service providers
• Coordinate with community partners, utilize existing partnerships, and establish new connections with local service providers to effectively respond to refugees' needs
• Contribute to the development of organizational frameworks in the following areas: standardize program outcomes, deliver quality and timely program outputs, and research immigration trends and gaps
• Monitor, collect, review, and prepare statistical and narrative reports ensuring accuracy through relevant databases and sources
• Supervise administrative procedures to meet program objectives, HR policy, and Collective Agreement
• Ensure that staff and volunteers follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure quality of service is maintained
• Coach, motivate, and supervise staff performance and administer disciplinary action in a timely manner
• Facilitate regular staff meetings as needed
• Prepare funding proposals as directed by the Program Manager
• Actively participates in professional development initiatives
• Other duties as assigned

Competencies

Planning & Organizing/Time Management

Establish a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism

Think carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions effectively and responsibly, well-being, and time to achieve organizational goals, self-improvement, and personal growth. To maintain an effective work/life balance in response to a stressful, challenging, and dynamic work environment.

Drive for Results

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviourally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem. Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information, and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications

• A degree or diploma in Counselling, Social Work, or Education
• At least three years’ experience working with immigrant communities
• At least three years’ supervisory experience with demonstrated capacity to manage a small team in high performance environment
• Experience supervising in a unionized environment is an asset
• Registered Social Worker (RSW) is a definite asset
• Certificate in project management or PMP designation would be an asset
• Proven program management experience and demonstrated ability to deliver program outcomes on time and to a high standard
• Excellent communication and interpersonal skills
• Strong demonstrated knowledge of social and community services sector and settlement/resettlement programs
• Second language is a strong asset (French, Arabic, Swahili, Farsi, Dari, Pashto)
• Proven ability to lead and promote a positive and professional team culture
• Ability to work independently and on a flexible schedule
• Strong computer and excellent writing skills

Other requirements

• A satisfactory Vulnerable Sector Police Check (completed when offer is made)

If you are passionate about making a difference in the lives of newcomers and diverse communities, we invite you to apply today and be part of our dedicated team at Polycultural Immigrant & Community Services!

Important Notice to Job Applicants

We strongly advise all applicants to apply for positions only through official and verified channels. Please ensure you are using legitimate links—either from our official website or trusted job platforms. Avoid third-party links or unsolicited messages and never share personal or financial information outside of secure, authorized application portals.

Polycultural reserves the right to post internally and externally.

In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly.

We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted.

Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity.