Program Manager – Jane Alliance Preparation for Integrated Employment Services (IES)

Summary

The Program Manager for the Jane Alliance Preparation for Integrated Employment Services (IES) program will oversee the delivery of a client-centric, community-driven initiative designed to empower equity-deserving and highly barriered individuals, including those on Ontario Works (OW), the Ontario Disability Support Program (ODSP), immigrants, and refugees. The manager will oversee a team of 3-4 staff members, ensuring the successful implementation of job-readiness and life skills workshops, as well as personalized support services, to help participants build the skills and confidence needed to enter the workforce.

The ideal candidate is a dynamic leader with a passion for social impact, strong organizational skills, and experience in employment services or program management. They will ensure the program meets its objectives, effectively supports clients, and aligns with the mission of empowering individuals to achieve sustained success in the workforce.

Key Responsibilities

• Program Management and Delivery
• Oversee the day-to-day operations of the IES program, ensuring the delivery of high-quality, client-centered services.
• Design, develop and implement program plans, schedules, and workflows to meet program goals and objectives.
• Ability to design, develop and implement life skills sessions/workshops that can be incredibly beneficial for job seekers who face placement challenges.
• Monitor program outcomes and ensure measurable objectives are achieved, including client readiness for employment and successful transitions to Employment Ontario (IES).
• Ensure the program adheres to all funding requirements, policies, and procedures.
• Collaborate with community partners, employers, and stakeholders to enhance program offerings and create opportunities for participants.
• Team Leadership and Supervision
• Manage, mentor, and support a team of 2-4 staff members, including job coaches, workshop facilitators, and support workers.
• Conduct regular team meetings, provide ongoing feedback, and facilitate professional development opportunities.
• Foster a positive, inclusive, and collaborative team environment.
• Liaise and coordinate with the funder to ensure effective communication and smooth project execution.
• Demonstrate advanced expertise in leveraging social media platforms to enhance program development and effectively engage with clients.
• Client Support and Engagement
• Ensure clients receive personalized, wrap-around support tailored to their unique needs and goals.
• Oversee the delivery of job readiness workshops, upskilling sessions, and coaching assistance.
• Monitor client progress and guide staff on addressing barriers and challenges.
• Ensure clients have access to the pre-employment resource center, including resume building, ICT resources, and the clothing bank.
• Maintain regular communication with clients to ensure engagement and satisfaction with the program.
• Maintain accurate records of client participation, progress, and outcomes.
• Prepare and submit regular reports to funders, stakeholders, and senior management.
• Monitor program budgets and ensure resources are used effectively (Excel knowledge is a must)
• Identify areas for improvement and implement strategies to enhance program delivery.
• Community and Stakeholder Engagement
• Build strong relationships with community partners, employers, and service providers.
• Represent the program at community events, meetings, and networking opportunities.
• Promote the program to potential clients and stakeholders through outreach and marketing efforts.

Qualifications

• Education and Experience
• Bachelor’s degree in Social Work, Human Services, Business Administration, or a related field and experience.
• Minimum of 3-5 years of experience in program coordination, employment services, or a related field.
• Experience working with equity-deserving populations, including individuals on OW, ODSP, immigrants, and refugees.
• Demonstrated experience in assisting individuals who face difficulties in securing employment independently due to various life challenges
• Proven experience managing and leading teams.
• Skills and Competencies
• Strong leadership and team management skills.
• Excellent organizational and project management abilities.
• Knowledge of employment readiness training, job coaching, and workforce development.
• Ability to work with diverse populations and address complex barriers to employment.
• Strong communication and interpersonal skills, with the ability to build relationships with clients, staff, and stakeholders.
• Strong verbal and written communication skills, with proven ability and knowledge in writing comprehensive reports.
• Proficiency in Microsoft Office Suite and database management.
• Problem-solving skills and the ability to adapt to changing circumstances.
• Personal Attributes
• Passion for social justice and empowering marginalized communities.
• Empathetic, patient, and client-focused.
• Self-motivated, proactive, and able to work independently.
• Strong commitment to diversity, equity, and inclusion.
• Working Conditions
• Office-based with occasional travel for community outreach and meetings.
• Access to a reliable car is required for off-site meetings and events.
• Flexible hours may be required to accommodate client needs and program activities.